Business Office Manager at Spring Arbor of Wilson

Allegro Senior Living•Wilson, NC

About The Position

The Business Office Manager coordinates and manages office and personnel functions for the community and supports the Executive Director. The role serves Spring Arbor of Wilson, a 43-bed assisted living and 16-bed memory care community, and includes resident account processing, deposit handling, billing, collections, and associate relations. The manager may also support Human Resources functions when the community does not have an HR Director and may be assigned other duties. The schedule is Monday through Friday, 9 a.m. to 5 p.m., with some Manager-on-Duty weekend responsibilities.

Requirements

Must be at least 18 years old.
Working knowledge of and comfort with Microsoft Office programs, including Word, Excel, and Outlook.
Must pass a criminal background screening.
Must adhere to the company Drug Free Workplace policy; associates are subject to the policy.
If assigned driving responsibilities, must possess and maintain a valid driver’s license and an acceptable Motor Vehicle Record under company fleet safety standards.
Minimum of one year of office-related experience is preferred.
Must demonstrate attention to detail, decision-making, self-motivation, and teamwork skills.
The posting states candidates must have 1–5 years of relevant administrative experience.

Nice To Haves

Accounting and Human Resources experience are highly preferred.
Experience with payroll processing, accounts receivable, and accounts payable is a plus.
Knowledge of basic accounting principles and at least one year of accounting experience are preferred.

Responsibilities

Process and manage resident accounts, post payments daily, prepare and reconcile deposits, take deposits to the bank, and send deposit-slip copies to St. Louis.
Assess monthly charges, generate statements, collect fees, and send resident billings.
Account for move-ins, move-outs, transfers, charges, and collections; process refunds and related correspondence.
Charge residents for guest meals, tray service, escort services, additional laundry, and maintenance requests; enter rate changes and verify account-charge accuracy.
Oversee the guest and associate meal program, track cash, prepare deposits, and reconcile deposits with daily receipts.
Work with the Dining Services Director to ensure meal-program funds are collected, deposited, and coded accurately.
Complete weekly and monthly reports on guest and associate meal activity.
Serve as the point of contact for associate relations matters, including complaints, concerns, corrective action, and investigations, partnering with the Executive Director and Director of Employee Relations on resolutions.
Hire, train, schedule, supervise, and coordinate the Assistant Business Office Manager and Receptionist, where applicable.
Support Human Resources functions if the community does not have an HR Director.
Perform other duties as assigned.
If assigned driving responsibilities, maintain a valid driver’s license and an acceptable Motor Vehicle Record.