Business Office Manager at Spring Arbor of Wilson

Foundry Commercial•Wilson, NC

About The Position

Spring Arbor of Wilson is seeking a Business Office Manager to coordinate and manage office and personnel functions for its 43-bed assisted living and 16-bed memory care community, and to assist the Executive Director. The position manages resident accounts and billing, deposits, fees, refunds, and related records; oversees the guest and associate meal program’s financial tracking and reporting; and serves as a point of contact for associate relations. The manager also supervises office support staff where applicable and supports Human Resources functions when the community does not have an HR Director. The schedule is Monday through Friday, 9 a.m. to 5 p.m., with some Manager-on-Duty weekend responsibilities. Candidates must have 1–5 years of relevant administrative experience; accounting and HR experience are highly preferred.

Requirements

Must be at least 18 years of age.
Working knowledge of and comfort using Microsoft Word, Excel, and Outlook.
Must pass a criminal background screening.
Must adhere to the Company Drug Free Workplace policy.
If assigned driving responsibilities, must possess and maintain a valid driver’s license and an acceptable Motor Vehicle Record in accordance with Company Fleet Safety standards.
Relevant administrative experience of 1–5 years is requested in the posting.

Nice To Haves

At least one year of office-related experience.
Accounting and Human Resources experience.
Attention to detail, demonstrated decision-making, self-motivation, and teamwork skills.
Experience with payroll processing, accounts receivable, and accounts payable.
Knowledge of basic accounting principles and at least one year of accounting experience.

Responsibilities

Process resident accounts and post resident payments daily.
Prepare and reconcile deposits, take deposits to the bank daily, and scan and send deposit-slip copies to St. Louis.
Assess monthly charges, generate statements, and collect fees.
Account for resident move-ins, move-outs, transfers, charges, and collections; send resident billings; and process refunds and related correspondence.
Enter additional resident charges and rate changes, and verify account-charge accuracy.
Oversee the guest and associate meal program, track cash, prepare deposits, and coordinate with the Dining Services Director to ensure funds are collected, deposited, and coded accurately.
Complete weekly and monthly reports on guest and associate meal activity.
Serve as the point of contact for associate relations matters, including complaints, concerns, corrective action, and investigations; partner with the Executive Director and Director of Employee Relations on resolutions.
Hire, train, schedule, supervise, and coordinate the Assistant Business Office Manager and Receptionist, where applicable.
Support Human Resources functions when the community does not have an HR Director.
Perform other assigned duties.