Business Office Generalist

Healthnet Services, Inc• Winter Garden, FL, US, FL

12d•$19 - $22

About The Position

The Business Office Generalist is a versatile role within an Ambulatory Surgery Center, responsible for helping create a welcoming and safe environment, promoting teamwork, and supporting smooth facility operations. The position registers patients, enters demographic and insurance information, collects and manages prepayments, answers facility calls, assists with insurance verification and scheduling, prepares and manages patient charts, and monitors physician transcription. It also supports patient flow, document management, and compliance with facility and regulatory standards.

Requirements

High school diploma or GED.
Basic Life Support (BLS).
Experience managing documents across multiple software systems.
Experience processing multiple payment types, including credit cards, personal and cashier checks, and money orders.
Experience scanning medical records into a document repository.
Computer literacy, including Microsoft Outlook, Excel, and Word.
Ability to set priorities and use time-management and organizational skills.

Nice To Haves

At least two years of related experience in an outpatient setting is preferred.

Responsibilities

Engage with patients in person and by telephone, answer questions, and support a positive experience.
Register patients promptly and courteously; accurately enter demographic and insurance information; and collect patient payments, including credit cards, personal and cashier checks, and money orders.
Assist with tasks that optimize patient flow on the date of service.
Assist with insurance verification and scheduling as needed.
Assemble patient charts before procedures and review and scan them after procedures.
Monitor physician transcription to ensure cases are accurately transcribed, signed, and uploaded to the patient management document repository.
Ensure patient pathology and laboratory documentation is received and scanned in a timely manner.
Collaborate with the Central Business Office on patient and document management.
Manage patient records confidentially, organizing and scanning documentation.
Treat everyone with kindness and respect, and help maintain a safe, clean, and welcoming environment for patients, visitors, and team members.
Promote teamwork consistent with facility standards and guidelines, work well with others, and maintain a professional demeanor.
Comply with AHCA, Joint Commission, OSHA, and other regulatory standards, as well as Surgery Center policies and procedures.
Attend and participate in staff meetings, in-service programs, and Quality Meetings.
Set priorities using time-management and organizational skills.
Complete variance reports as necessary.
Maintain punctual attendance consistent with Facility policies and applicable federal, state, and local standards, including the ADA and FMLA.
Perform other tasks as assigned.