Business Office Financial Counselor

Acadia Healthcare • Wesley Chapel, FL

5d

About The Position

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. This role involves auditing admission packets, verifying benefits and patient demographic information in the patient accounting system. The Financial Counselor will also be responsible for the financial counseling of patients and/or guarantors, collecting out-of-pocket expenses, and providing information about benefits and financial obligations. Additionally, the role includes completing financial disclosure paperwork for patients requesting assistance, verifying income and expenses, completing adjustment forms for charity or administrative adjustments, and completing promissory notes for payment arrangements. Daily updates to the upfront collection log, charity log, and admin adjustment log are required, with weekly reviews with BOD. The position also involves gathering and interpreting data from the system to determine appropriate actions and initiate steps for payment.

Requirements

• High school diploma or equivalent required
• Three or more years' experience in a related field required
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required

Responsibilities

• Auditing admission packets
• Verification of benefits
• Verification of patient demographic information in the patient accounting system
• Financial counseling of patients and/or guarantors
• Collecting out-of-pocket expenses (deductibles, copays, exhausted days, etc.)
• Providing information to patients and/or guarantors regarding their benefits and financial obligations
• Completing financial disclosure paperwork for patients requesting assistance, including verifying income and expenses
• Completing adjustment forms for any charity or administrative adjustments for approval
• Completing promissory notes for patients requesting payment arrangements
• Updating daily the upfront collection log, charity log, and admin adjustment log
• Reviewing logs with BOD on a weekly basis
• Gathering and interpreting data from system and understanding appropriate course of action to take and initiating time-sensitive and strategic steps resulting in payment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED