0000 Facility - Business Office Financial Counselor

Lakeland Behavioral Health System • Springfield, MO

6d

About The Position

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. This role involves financial counseling of patients and/or guarantors, collecting out-of-pocket expenses, and providing information about benefits and financial obligations. The Financial Counselor will also complete financial disclosure paperwork, adjustment forms, and promissory notes, and maintain daily logs for collections, charity, and administrative adjustments. Additionally, the role requires gathering and interpreting system data to initiate payment-related actions.

Requirements

• High school diploma or equivalent required.
• Three or more years' experience in a related field required.
• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

Responsibilities

• Auditing admission packets and verifying benefits and patient demographic information in the patient accounting system.
• Providing financial counseling to patients and/or guarantors and collecting out-of-pocket expenses (deductibles, copays, exhausted days, etc.).
• Informing patients and/or guarantors about their benefits and financial obligations.
• Completing financial disclosure paperwork for patients requesting assistance, including income and expense verification.
• Completing adjustment forms for charity or administrative adjustments for approval.
• Completing promissory notes for patients requesting payment arrangements.
• Updating daily the upfront collection log, charity log, and admin adjustment log, and reviewing them with BOD on a weekly basis.
• Gathering and interpreting data from the system to understand the appropriate course of action and initiating time-sensitive and strategic steps resulting in payment.
• Performing other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED