0000 Facility - Business Development Representative

Wilmington Treatment Center•Wilmington, NC

1d•Onsite

About The Position

The purpose of this role is to expand lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources. This involves collaborating closely with hospital discharge planners, social workers, case managers, physicians, and management, as well as providing education staff to generate referral sources. The role requires developing strong relationships with key referral sources, identifying opportunities for partnering and growth, and managing leads from referral sources to ensure an efficient admissions process for clients. The Business Development Representative will increase the number of referral sources within a facility, coordinate with the clinical assessment team on referrals for admission, and educate patients, families, community, and other referral sources on programs, services, and amenities provided within the facility. This role also involves coordinating the completion of the admission process, ensuring appropriate resources are obtained, and traveling frequently within the community to schedule meetings and develop contacts/referral sources. Documentation of referral sources within the appropriate contact management system is essential. The representative will develop events and educational forums to demonstrate programs and identify potential referral sources, maintain existing referral relationships, and utilize analytic tools like Salesforce to plan and evaluate activity for optimal results. Representation of the facility in professional forums and communication of the facility's mission in all outreach interactions are key. The role includes creating outreach initiatives to regularly communicate the facility's mission with referral sources through various channels and providing the facility or receiving team with appropriate information to facilitate admission when necessary. The representative will also create outreach initiatives to ensure regular communication with top referral sources through phone, email, e-blast, written notes, events, networking, and other professional activities. Finally, the role includes performing other functions and tasks as assigned.

Requirements

High school diploma or equivalent required.
Two or more years’ experience in sales and/or marketing required.
Must have and maintain a valid driver's license.

Nice To Haves

Bachelor's degree in Marketing or related health or social services field preferred.
Peer Support preferred.

Responsibilities

Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
Develop strong relationships with key referral sources.
Identify opportunities for partnering and growth.
Manage leads from referral sources and ensure efficient admissions process for clients.
Increase the number of referral sources within a facility such as with physician, social workers and discharge planners.
Coordinate with clinical assessment team on referrals for admission based on the services provided by the facility.
Educate patients, families, community and other referral sources on programs, services and amenities provided within facility.
Coordinate the completion of admission process and ensure appropriate resources are obtained.
Travel frequently within community, scheduling meetings and developing contacts/referral sources.
Document referral sources within appropriate contact management system.
Develop events and educational forums that demonstrate programs and provide an opportunity to identify potential referral sources.
Maintain existing referral relationships.
Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.
Represent facility in professional forums and communicate mission in all outreach interactions.
Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.
Provide the facility or receiving team with appropriate information to facilitate admission when necessary.
Create outreach initiatives that will ensure regular communication with top referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.
Perform other functions and tasks as assigned.