Hospice Business Office Coordinator

Compassus • Jackson, MS

2d

About The Position

The Business Office Coordinator models Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation, promotes the Compassus philosophy and 6 Pillars of Success, upholds the Code of Ethical Conduct, and fosters positive working relationships. The role plans, coordinates, and manages the program’s business office and related operational activities in accordance with hospice policies and procedures, including billing and reimbursement, payroll, and administrative quality improvement.

The coordinator supports communication and problem-solving across departments, assists with training and application troubleshooting, maintains financial and billing records, processes invoices and claims, and serves as a liaison to long-term care facilities and internal Human Resources and Payroll departments. The role also supports onboarding, maintains colleague and contractor information, monitors compliance records and regulatory calendars, and helps keep the program prepared for regulatory reviews. Additional duties may include maintaining office equipment and program inventory, serving as environmental officer for the Emergency Preparedness Plan, and recording meeting minutes.

The position requires the ability to work a flexible schedule that may include some evenings and weekends. Travel may be required based on locations and program needs, and reliable transportation is required. The work includes regular standing and walking, manual dexterity, and lifting or moving objects up to 25 pounds. Visual requirements include close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Adaptations may be made to accommodate team members with disabilities.

Requirements

• High school diploma or GED.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages.
• Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from leaders, team members, investors, and external parties.
• Strong written and verbal communication skills.
• Ability to understand, read, write, and speak English.
• Experience in an electronic medical record (EMR) or Practice Management System.
• Ability to handle stressful situations and multitask in a fast-paced environment.
• Ability to work well with others; be approachable and communicate effectively.
• Strong initiative and ability to work in a self-directed environment.
• Strong organizational and interpersonal skills.
• Ability to work a flexible schedule, including some evenings and weekends.
• Ability to document as required by regulations.
• Ability to maintain confidentiality of patient, colleague, and company information.
• Reliable transportation.
• Ability to meet the role’s physical demands, including regular standing, walking, manual dexterity, and lifting or moving objects up to 25 pounds.
• Ability to meet visual requirements, including close and distance vision, color and peripheral vision, depth perception, and focus adjustment.

Nice To Haves

• Associate or bachelor's degree.
• Experience in insurance and Medicare/Medicaid billing and reimbursement.
• Experience in office management.
• Demonstrated leadership skills and ability to move into a people manager position in a relatively short period, if needed.

Responsibilities

• Facilitate communication between departments and team members so appropriate subject matter experts participate in problem-solving and solutions.
• Provide back-office assistance with training and help align clinical team members with appropriate training resources.
• Troubleshoot application difficulties experienced by users.
• Assist with maintaining financial records, including accounts payable, deposits, and donations.
• Coordinate and document donations and memorials in accordance with Compassus policy.
• Pull and audit prebilling batches at least once a week.
• Submit invoices to Docuphase (Accounts Payable) promptly to take advantage of discounts and avoid late charges.
• Submit claims to the Hospice Area Executive of Operations (ACO), ensure the ACO has signed off, and send claims to the appropriate accounts payable regional mailbox at least once per week.
• Serve as a liaison with billing departments at long-term care facilities.
• Maintain records and ensure accurate billing for pharmacy, medical supplies, and related items as directed.
• Order office supplies, forms, collateral materials, logo wear, and medical supplies and equipment as directed.
• Enter and maintain confidential information in Workday.
• Ensure new team members complete required discipline-specific onboarding and orientation.
• Follow Records Retention policy for financial, clinical, personnel, and vendor/contract records.
• Track, update, and support compliance with colleague professional licenses, in-service training, contract renewals, and physician licenses in the HRIS.
• Process payroll according to company procedures.
• Serve as an HR Business Partner and liaison between team members, candidates/applicants, and Human Resources and Payroll for onboarding, payroll, HRIS, and benefits.
• Maintain Workday information for contractors who cannot maintain their own records through self-service, such as Medical Directors and Nurse Practitioners.
• Monitor and maintain a master calendar of program-specific activities required by regulatory agencies.
• Help maintain ongoing preparedness for regulatory reviews, including CHAPS and State Surveyors.
• Maintain office equipment and provide troubleshooting support.
• Maintain program equipment inventory records.
• May act as the environmental officer for the Emergency Preparedness Plan.
• May record and maintain minutes and attendance for staff meetings and in-service sessions.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• Flexible time off.
• Tuition reimbursement.
• Wellness programs.
• Access to leadership pathways, mentorship, and personalized professional development.
• Recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED