Hospice Office Coordinator

Gentiva Hospice • Salina, KS

1d

About The Position

The Hospice Office Coordinator supports daily branch operations and helps ensure compliance with non-clinical policies and practices. The role maintains accurate medical records, supports patient care coordination, and provides administrative services to the hospice team. Responsibilities also include supporting tactical HR processes and onboarding, coordinating schedules and interdisciplinary team meetings, and assisting with general office and accounts payable tasks. The position is described as safety-sensitive.

Gentiva provides hospice, palliative care, home health care, and advanced illness management through nearly 600 locations across 38 states. The company describes its work as compassionate care delivered where patients call home and its environment as collaborative, with achievements recognized and kindness celebrated.

Requirements

• High school diploma required.
• At least three years of experience in the healthcare industry.
• Proficiency in Microsoft Office Suite and Electronic Medical Records systems.
• Strong organizational, record-keeping, filing, typing, and time-management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills and ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Nice To Haves

• Medical records experience is strongly preferred.
• Experience with HomeCare HomeBase is preferred.

Responsibilities

• Maintain and close medical records according to policy.
• Review records for compliance with documentation standards and obtain missing chart information, including physician signatures and other required documentation.
• Manage releases of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support the branch leader with new-hire orientation and onboarding.
• Connect staff with IT, HR, and Compliance resources as needed.
• Prepare weekly schedules, review productivity and geographic efficiency, and coordinate schedules with the Executive Director for approval.
• Coordinate interdisciplinary team meetings and manage care coordination communication.
• Provide administrative support, including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend required in-services.
• Perform other duties as assigned.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for eligible full-time associates.
• Mileage reimbursement or fleet vehicle program for eligible full-time associates.
• Generous paid time off and 7 paid holidays for eligible full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for eligible full-time associates.
• Education support and tuition assistance, including ASN to BSN and BSN to MSN programs, for eligible full-time associates.
• Free continuing education units for eligible full-time associates.
• Company-paid life and long-term disability insurance for eligible full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for eligible full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED