Hospice Office Coordinator

Gentiva Hospice • Roanoke, VA

1d

About The Position

The Hospice Office Coordinator supports daily branch operations and helps ensure compliance with non-clinical policies and practices. The role maintains accurate medical records, supports care coordination, and provides administrative assistance to the hospice team. It also supports tactical HR processes, contracts, personnel files, onboarding, scheduling, interdisciplinary team meetings, and invoice processing. The position is safety-sensitive and includes completing required compliance training and in-services.

Requirements

• High school diploma.
• At least three years of experience in the healthcare industry.
• Proficiency in Microsoft Office Suite and Electronic Medical Records systems.
• Strong organizational, record-keeping, filing, typing, and time-management skills.
• Excellent oral and written communication skills.
• Ability to adapt to changing tasks with flexibility and professionalism.
• Strong interpersonal skills and ability to communicate effectively across diverse backgrounds.
• Demonstrated maturity, cooperation, and tact in the workplace.

Nice To Haves

• Medical records experience is strongly preferred.
• Experience with HomeCare HomeBase is preferred.

Responsibilities

• Maintain and close medical records according to policy, and review records for documentation compliance.
• Identify and obtain missing chart information, including physician signatures and other required documentation.
• Manage releases of information, including obtaining authorizations and distributing copies.
• Collaborate with clinical staff to support timely admissions.
• Conduct medical record audits as requested.
• Purge closed cases, prepare records for archival, and maintain the master patient index.
• Participate in hospice quality assessment and performance improvement programs.
• Oversee tactical HR processes, contracts, and personnel files for staff and contractors.
• Support the branch leader with new-hire orientation and onboarding.
• Connect staff with IT, HR, and Compliance resources as needed.
• Prepare weekly schedules, review productivity and geographic efficiency, and coordinate approval with the Executive Director.
• Coordinate interdisciplinary team meetings and manage care coordination communication.
• Provide administrative support, including answering phones, ordering supplies, and data entry.
• Process accounts payable and route invoices as needed.
• Complete annual compliance training and attend in-services as required.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Wellness program and resources
• 401(k) with company match
• Paid time off (PTO)
• FMLA, ADA, and other federal and state-required leaves
• Short-term and long-term disability
• Health Savings Account (HSA) contribution
• Mileage reimbursement or fleet car program
• Cell phone reimbursement for eligible roles
• Short-term incentive for eligible roles
• Tuition reimbursement and education support
• Career advancement opportunities
• National and local recognition programs
• Teammate Assistance Fund
• Seven paid holidays
• Telemedicine, diabetes management, and joint and spine concierge care
• Free continuing education units (CEUs)
• Company-paid life insurance
• Voluntary pet, critical illness, accident, and long-term care benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED