Hospice Business Office Manager

Lifecare Home Health Family•Henderson, NV

2d•Hybrid

About The Position

The Business Office Manager is responsible for coordinating office functions in accordance with state, federal, and local regulations. Addresses and supports the individual needs of employees and patients. The Business Office Manager reports to the Hospice Administrator.

Requirements

High school graduate with a bachelor’s in administration or healthcare leadership preferred.
Minimum of 2 years’ office experience required; healthcare environment preferred.
Experience in management of hospice operations, community resources, healthcare operations, and leadership preferred.
Proven ability to supervise and direct professional and administrative personnel in a multi-site home health/hospice environment.
Working knowledge of community resources and Microsoft Office products.
Self-directed and motivated.
Ability to establish and maintain effective working relationships with the Interdisciplinary Group/Team (IDG/T) and the community.
Ability to maintain confidential information.
Knowledge of state and federal regulations.
Reliable transportation and valid auto liability insurance.

Nice To Haves

Bachelor’s in administration or healthcare leadership preferred.
Healthcare environment experience preferred.
Experience in management of hospice operations, community resources, healthcare operations, and leadership preferred.

Responsibilities

Managing all office functions and processes, including clerical, personnel, medical records, office machines, and payroll.
Assisting in billing process and financial functions as needed.
Payroll process to ensure timely and accurate communication, documentation, and troubleshooting.
Overseeing hospice communication tools, including pagers, telephones, tablets, and mail, and tracking of physician orders.
Accounts payable and related communications.
Medical and office supply ordering, stocking, inventory, etc.
Building space maintenance and related communications.
Working with Interdisciplinary Group/Team to ensure patient/family needs are met.
Communicating with attending physicians, hospice physicians, and other physicians involved in the patient’s care.
Interfacing with Support Center: closing deadlines; financial and statistical reporting.
Data entry and use of Electronic Health Records for patient care and business operations.
Ensuring timely, accurate, appropriate and customer service assured flow of communication through excellence in reception and office telecommunication processes.
Maintaining adequate stock and ensuring appropriate inventory control of all medical and office supplies, forms, educational materials, etc. to meet the immediate, short-term, long term and ongoing needs of the team.
Promoting the Hospice’s philosophy and administrative policies.
Performing on-call responsibilities and providing on-call services to patients and their families as assigned.
Using effective interpersonal relations and communication skills to ensure patient expectations are exceeded.
Contributing operational results and comparing them with established goals and objectives, working toward continuous improvement.
Oversight of Administrative/Clerical Team members, including Business Support Staff.