Business Office Concierge

PACS

2d•$21 - $24•Onsite

About The Position

McKay Creek Assisted Living in Pendleton, Oregon, is seeking a Business Office Concierge to lead its reception and clerical functions! Our senior living community is comprised of an assisted living with 44 residents. The Business Office Concierge serves 40 hours a week. A successful candidate can expect a salary of $21.00-24.00/hour and full-time benefits with PACS. The Business Office Manager directly reports to the Executive Director.

Requirements

High school diploma or equivalent.
Strong understanding of senior living billing and payment.
Proficient in Microsoft products computer skills.
Ability to read technical procedures.
Ability to read and comprehend policy and procedure manuals.
Ability to effectively present information and respond to questions from managers and employees.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to solve practical problems.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Nice To Haves

Experience with Senior Living billing software (e.g. Point-Click-Care) is preferred.
Preferable one-year experience in a long-term care community.
Knowledge and experience with PCC (Point-Click-Care) preferred.

Responsibilities

Acts as the primary point of contact for office-related administrative needs across all departments.
Ensure all personnel files and resident financial records are audit-ready and compliant with state regulations at all times.
Obtain deposits for new move ins.
Maintain census and report status changes.
Obtain managed care and Medicaid authorizations including bed holds.
Coordinate with Case Managers regarding census and billing.
Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
Generates monthly billing statements, including AR/AP reports and duties.
Undertake collection activity for bad debts.
Responsible for assisting in the recruiting, hiring, and onboarding processes.
Handles payroll functions for the community.
Responsible for tracking employee credentials, annual education, and other learning tasks through the learning system.
Performs quarterly QAPI audits.
Orders administration supplies as needed or directed by the executive director.
Communicates and partners with Executive Director to track spending and stay in budget.
Partners with the health services leadership to coordinate resident transportation services to offsite health services appointments.
Other administrative or clerical duties as assigned.
Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
Answer telephone calls and take messages or forward calls.
Check visitors in and direct or escort them to specific destinations.
Inform other employees of visitors’ arrivals and cancellations.
Maintain visitor sign-in log.
Handle incoming and outgoing mail.
Schedule appointments and maintain meeting room bookings.
Maintain and tidy the concierge area.
Agree not to disclose residents’ protected health information and promptly report suspected or known violations of such disclosure to the Executive Director.
Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
Perform other duties as assigned.