Corporate Office Concierge

Meridian Credit Union • St Catharines, ON

5h • CA$39,000 - CA$48,800 • Onsite

About The Position

Responsible to provide reception and switchboard services to the Corporate Office including receiving and directing calls, greeting, and announcing visitors, vendors, service providers, signing for and directing deliveries. Responsible for various administrative tasks as required.

Requirements

• Demonstrates a high standard of customer/Member service with exceptional communication skills, to effectively communicate with internal and external Members alike.
• Capacity to manage and carry out multiple tasks and priorities in a demanding environment.
• Proven ability to work independently.
• Ability to develop and streamline processes.
• Attention to accuracy and detail
• An organized individual who displays great telephone etiquette
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty, and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team
• Minimum of 2 years’ experience in customer service, switchboard, and administrative functions.
• Extensive knowledge of Encore, Microsoft Word and Excel.

Nice To Haves

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

Responsibilities

• Provide a high quality, professional and positive service experience as the Corporate Office Concierge. Answer and manage all incoming calls, providing exceptional assistance and guidance to all callers through extended switchboard hours (8:30am – 5:00pm).
• Provide exceptional support for Member Concern calls, forwarding details to Management.
• Provide a friendly and welcoming environment for all guests, including registration and issuance of security access passes.
• Provide administrative support for Operations.
• Ticketing - Provide prompt attention and response to select Branch and corporate office requests including security access passes (onboard, offboard and ad hoc requests), providing vendor portal access, SCO building maintenance.
• Maintains security by following procedures; monitoring electronic logbook; issuing visitor badges, managing security access cards
• Manage CO and Contract Centre ADT system
• Audit requirements – Access Cards, Building keys, monthly KRI reports
• Assist in the management of emergency procedures for CO and Branches
• Invoice Processing – Review, account code and process Facility/Branch vendor invoices for Manager approval

Benefits

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
• We provide you with the tools and technology needed to delight your candidates and clients
• You'll get to work with and learn from diverse industry leaders
• Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
• This isn't your typical "corporate" job. We work hard and we have fun!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed