Business Office Assistant(Claim Follow Up Represenative) Part-Time
About The Position
Willow Creek Health Care Center is seeking a dependable, organized, and detail-oriented part-time Business Office Assistant/Claims Follow-Up Representative. This position supports the Business Office by monitoring accounts receivable, tracking submitted claims, verifying insurance information and authorizations, and communicating with insurance carriers to help resolve outstanding claims. It offers an opportunity to develop healthcare billing and accounts-receivable experience. The role also provides general clerical and administrative support to the Business Office and protects confidential resident, financial, and health information in accordance with HIPAA requirements and facility policies. The position requires frequent sitting, speaking, hearing, reading, data entry, and prolonged computer and telephone use. Occasional standing, walking, and lifting files or office supplies weighing up to 25 pounds may be required. Reasonable accommodations may be made for qualified individuals with disabilities.
Requirements
- High school diploma or GED required.
- Strong verbal and written communication skills.
- Ability to communicate professionally with insurance representatives, residents, and responsible parties.
- Excellent attention to detail when verifying demographic and insurance information.
- Strong organizational and time-management skills.
- Ability to manage multiple accounts and deadlines in a high-volume office environment.
- Basic computer skills and proficiency with Microsoft Office.
- Ability to maintain professionalism and strict confidentiality.
- Dependable attendance and a team-oriented attitude.
Nice To Haves
- Previous healthcare billing, insurance follow-up, accounts-receivable, or business-office experience preferred but not required.
- Knowledge of Medicare, Medi-Cal, managed care, or private insurance billing practices is a plus.
- Experience with PointClickCare or another healthcare billing system preferred.
Responsibilities
- Monitor accounts receivable and review the status of submitted claims.
- Follow up with insurance carriers regarding pending, unpaid, rejected, or denied claims.
- Document claim status, follow-up activity, and required next steps accurately.
- Update and verify resident demographics, insurance coverage, and payer information in the billing system.
- Confirm that required billing authorizations are current and complete.
- Identify missing information or claim discrepancies and assist with corrections.
- Communicate with residents or responsible parties regarding insurance information when appropriate.
- Maintain organized billing records and supporting documentation.
- Assist with aging reports, payment tracking, and account follow-up.
- Escalate unresolved claims or billing concerns to the Business Office Manager.
- Protect confidential resident, financial, and health information.
- Follow applicable HIPAA requirements and facility policies.
- Provide general clerical and administrative support to the Business Office.
- Perform additional duties as assigned.
Benefits
- Training and professional-growth opportunities
- Benefits available according to eligibility requirements and facility policy
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
