Business Manager, SCARS

GORUCK•Jacksonville, FL

7d•Onsite

About The Position

The Business Manager will build and run GORUCK’s seconds program and SCARS shop, managing returned, repaired and traded-in gear from the point it is set aside as unfit for stock through sale, shipment or salvage. The role is accountable for clearing return bins, growing seconds-program revenue and margin, and ensuring repairs leave the shop in the same week they arrive. The position is based in Jacksonville, Florida, with regular time at GORUCK’s Jacksonville Beach headquarters, and reports to the VP of Operations. This is a hands-on operating and leadership role spanning inventory disposition, e-commerce, shop operations, team management, budgeting, quality, warranty feedback, purchasing and process improvement. The Business Manager will establish the program from the warehouse floor, work with Marketing on product drops, coordinate with Product on return and failure patterns, and partner with the tech team to automate effective processes. The job description notes that responsibilities may evolve as the program and business develop.

Requirements

At least 5 years of experience in e-commerce, resale or recommerce, retail or warehouse operations, or operating an inventory business.
Demonstrated ability to sell inventory others had written off through marketplaces, outlets, drops or a personal store, with results that can be shown.
Experience managing hourly teams of at least 3 people, including scheduling, productivity, accountability and hiring.
Experience building budgets and tracking a P&L in spreadsheets; familiarity with COGS, labor cost per unit and margin.
Required: regular use of Claude or similar AI tools to automate repetitive work, and ability to demonstrate that use in the interview.
Practical problem-solving skills and willingness to work on a warehouse floor, stand, lift and pack, and perform hands-on tasks.
Bachelor’s degree or equivalent hands-on experience.

Nice To Haves

Experience building or running a seconds, refurbishment, trade-in or resale program.
Knowledge of soft goods and ability to distinguish a quick repair from an item that cannot reasonably be repaired; sewing ability.
Ability to photograph and list products quickly and present them well.
Experience building tools such as Sheets, AppSheet, Zapier workflows, simple scripts or AI agents.
Rucking experience and familiarity with GORUCK and its community.

Responsibilities

Review every return the 3PL sets aside as unfit under the Returns SOP and determine whether to clean and restock it at full price, rework it for the seconds program, customize it, strip it for parts, or donate it.
Hold the 3PL accountable to the Returns SOP and flag missed steps to Operations.
Operate the seconds store, including prioritizing work, photographing and listing products, pricing within agreed guardrails, and shipping orders without unnecessary delays.
Plan product drops with Marketing and maintain a five-star customer experience, including attention to order packaging.
Develop ways to bring more gear back into circulation through patches, embroidery, one-of-a-kind builds and Built by SCARS.
Set weekly priorities for the SCARS Lead and technicians across repairs, seconds rework, customizations and Built by SCARS.
Ensure repairs ship in the same week they arrive.
Hire, schedule and manage shop employees; track productivity, approve timecards and hold the team accountable.
Help with intake, preparation, teardown, photography and packing when work queues build up.
Build the SCARS budget and track revenue, labor, materials and margin for repairs, the seconds program and Built by SCARS.
Maintain accurate operating and financial tracking in spreadsheets until business systems are ready, and report monthly to the VP of Operations and Finance.
Own SCARS quality control and restock standards, and provide Product with regular, data-backed feedback on product failure patterns.
Monitor use of the SCARS Lifetime Guarantee, track claims, coverage decisions and costs, and recommend changes to the VP of Operations when appropriate.
Purchase parts, materials and supplies within budget and keep machines serviced.
Use Claude and other AI tools to reduce manual work in listings, tracking and reporting; collaborate with the tech team to move successful processes into systems for scan tracking, listings and financial reporting.
Coordinate Built by SCARS rotations and events at HQ, and support HQ visits to the shop for photo shoots and workouts.