Business Manager, Senior Associate - AI for Operations

JPMorgan Chase & Co. • New York, NY

1d • $114,000 - $150,000

About The Position

As a Senior Associate, Business Manager within Finance & Business Management, you will support AI for Operations initiatives across the Commercial & Investment Bank. You will partner with leaders in Operations, Digital & Platform Services, Finance, and Data & Analytics to deliver transformation, shape strategy, and turn data into actionable insights. The role blends portfolio management, operating model design, and hands-on execution to achieve measurable outcomes while fostering operational excellence and supporting business goals.

Responsibilities include developing business cases and investment memos from complex data, maintaining leadership metrics and OKRs, supporting planning and budgeting, forecasting headcount and expenses, managing allocations and cost-to-serve analysis, preparing materials for senior forums, coordinating cross-functional deliverables, and supporting business governance and people initiatives.

Requirements

• Bachelor’s degree required.
• Minimum 5 years of relevant experience in Business Management/COO, Investment Banking, Corporate Strategy, Consulting, or transformation.
• Ability to structure ambiguous problems, synthesize qualitative and quantitative inputs, and communicate data-informed insights and options.
• Advanced communication and storytelling skills, including the ability to distill complexity into compelling narratives for senior audiences.
• Advanced stakeholder management and collaboration skills across multiple levels and functions, with the ability to influence without direct authority.
• Highly organized self-starter who balances big-picture thinking with attention to detail, prioritizes and manages multiple workstreams, and meets deadlines in a fast-moving environment.
• Proficiency in Excel and PowerPoint, including building polished analyses and presentations.

Nice To Haves

• Experience with AI tooling and implementation.
• Experience with Tableau, Qlik, or similar BI tools.

Responsibilities

• Analyze large, complex data sets to develop business cases and investment memos, identify performance trends and root causes, and produce executive narratives and recommendations.
• Help define and maintain management OKRs and senior leadership metrics through recurring business reviews, data checks, escalation of data quality issues, and accurate, clear, version-controlled reporting.
• Support business management planning by translating leadership priorities into sequenced plans, timelines, and budget inputs, and tracking progress against milestones.
• Own headcount and expense forecasting with Finance, and support annual budgeting and monthly and quarterly business reviews.
• Manage allocations and activity-based costing, and support cost-to-serve modeling and benchmarking to inform investment priorities.
• Prepare and deliver materials for senior forums, including town halls, Business Reviews, and Quarterly Business Reviews.
• Coordinate deliverables across business managers, finance, technology, and operations; drive cross-functional decision-making and issue resolution.
• Support business hygiene and governance, including training, access recertifications, resiliency planning, expense approvals, meeting agendas, and offsite planning; support people agenda initiatives and organizational communications.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior