23507 - Business Manager - Public Protection

Ministry of Justice • Boston, MA

18d • Hybrid

About The Position

The Business Manager works across multiple functional areas, supporting the senior leadership team to deliver services effectively. The role monitors performance, highlights issues, pursues opportunities to improve efficiency and effectiveness, and provides timely information and advice to support decision-making. The postholder acts as an interface between senior leaders, teams across the function, and internal and external stakeholders. This is a non-operational role, but requires an understanding of Probation Service and relevant Civil Service policies and procedures at regional and national levels.

The postholder reports directly to the Head or Deputy Head of the functional area and has line management responsibilities for the Diary Manager, Senior Administrative Officers and Case Administrators in the designated area. The role includes serving as a point of contact for Information Assurance, Business Continuity and Workforce Planning, and leading a portfolio of key areas such as implementing new procedures. It also involves advising and supporting managers and staff, managing the relevant facilities portfolio and health and safety arrangements, maintaining risk assessments, and monitoring budgets, procurement and expenditure in line with HMPPS and Civil Service financial policies.

The role builds relationships with internal and external stakeholders to support partnership working and service delivery. Duties may include leading pilot initiatives and undertaking additional tasks of a similar level as business needs require. The post is full-time and permanent, with standard full-time hours of 37 hours per week excluding unpaid breaks. Hybrid working may be available where business needs allow, subject to agreement and regular review.

Requirements

• NVQ Level 4 in Business Administration or equivalent in a relevant subject, or appropriate practical experience.
• Sufficient ability in Microsoft Word, Excel, Outlook and PowerPoint.
• Ability to fulfil all spoken aspects of the role confidently in English (or Welsh where specified in Wales).

Responsibilities

• Directly and secondarily line manage staff, supporting good practice and personal development through supervision, coaching and progression processes.
• Monitor and deliver procedures relating to human resources, equalities and inclusion, staff performance management, and learning and development.
• Oversee administrative processes for gathering, monitoring and synthesising performance data to support staff development, service improvement, audits and inspections.
• Maintain knowledge of organisational policies and local procedures, assist with their review and improvement, and provide advice and support to staff.
• Monitor budgets, support financial planning, coordinate procurement and authorise some expenditure in accordance with financial compliance policies.
• Complete the workforce planning tool and provide accurate information to support senior leaders’ resource and workforce decisions; participate in regional recruitment activities.
• Build relationships with business teams, external stakeholders and partner agencies as a Probation Service Representative, including planning and coordinating engagement events as required.
• Manage the facilities portfolio for the designated area, complete health and safety risk assessments, maintain systems for reporting and escalation, and ensure compliance with health, safety, fire and security requirements.
• Respond to changing business needs, queries and requests, and complete ad hoc tasks to deadlines in support of service delivery.
• Lead the development of pilot initiatives and undertake specific tasks or areas of responsibility assigned by the Head of Operational Function, supporting senior leaders with emerging business issues.
• Act as a point of contact for Information Assurance, Business Continuity and Workforce Planning, and lead a portfolio of key areas such as implementing new procedures.
• Communicate priority matters and provide advice to senior leaders and others as appropriate.

Benefits

• 25 days’ annual leave on appointment, increasing to 30 days after five years’ service, plus public holidays.
• Membership of the Local Government Pension Scheme (LGPS), run through the Greater Manchester Pension Fund.
• Training and development opportunities.
• Opportunity to join employee-run networks supporting minority groups and other employee communities.
• Family-friendly policies, including opportunities to work reduced hours or job share.
• Access to flexible voluntary benefits, retail vouchers and discounts.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed