Business Manager & Operations Specialist (Future Opportunity)

ICF•Reston, VA

2d•$74,090 - $125,954•Hybrid

About The Position

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office business operations of a DHA client. The role is a key member of the client’s front-office team, supporting executive leadership by monitoring mental health-related research tasks from intake through completion. It also manages client business processes in accordance with DHA and Department of War (DoW) policies and procedures, ensures leadership understands incoming task requirements, and coordinates internal processes so assignments are completed on time or ahead of deadlines. The role may also oversee general front-office operations to support efficient day-to-day business activities. The position requires a strong understanding of DoW and DHA policies, administrative instructions, and processes, as well as organization, responsiveness, interpersonal skills, and communication skills. It is hybrid, requiring 3–4 days per week on-site at the client’s Silver Spring, Maryland location. The posting notes a possibility of the client location moving to Falls Church, Virginia, in the next year or two. Candidates must reside in the Washington, DC Metro Area.

Requirements

At least 7 years of directly relevant or similar work experience, including execution of client business processes and operations and DoW/DHA tasker management.
At least 7 years of strong organizational and interpersonal skills, with professionalism working as part of a diverse team of executive leaders, operations staff, administrative professionals, and mental health experts.
At least 7 years of experience responding immediately to client support requests.
At least 7 years of experience applying strong attention to detail to ensure written and verbal communications are direct, succinct, unambiguous, complete, and free of grammatical errors.
At least 7 years of hands-on experience with Microsoft Office applications, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Word.
At least 3 continuous years of experience using MS SharePoint to collaborate on work products and facilitate workflow through completion and approval.
At least 6 years of experience working independently while maintaining close communication and collaboration with others.
U.S. citizenship, required by the federal contract.
Ability to pass a Public Trust agency check.
Must reside in the Washington, DC Metro Area.

Nice To Haves

Bachelor’s degree in Management, Business Administration, Operations Research, or a related field.
Working knowledge of cultures, people, and communication styles across the range of services and hierarchical levels in the DoW.
Prior work experience as a federal contractor.

Responsibilities

Provide business operations and business process execution support to the client’s director and executive leadership team.
Support day-to-day execution and operations of the client’s tasker system; track assignments, suspense dates, and action items through completion.
Provide real-time tasker and work-product updates to the client’s Director and Deputy Director, coordinating with federal staff and project teams.
Coordinate with stakeholders outside the client’s section to collect information or data needed to complete tasks and assignments.
Manage the end-to-end approval process for mental health research-related products, including journal manuscripts, conference presentations, research abstracts, and research posters, for external dissemination.
Apply an expert-level understanding of DoW/DHA Administration Instructions to ensure compliance with their requirements.
Monitor operational metrics, such as taskers answered and information requests supported, and provide regular status reports.
Assist with developing, coordinating, and submitting required reports.
Monitor compliance with DoW and DHA regulations, policies, and guidance.
Assist with developing and maintaining standard operating procedures and organizational processes.
Potentially oversee general front-office operations to ensure efficient day-to-day business operations.