Business Manager & Operations Specialist (Future Opportunity)

ICF•Reston, VA

1d•Hybrid

About The Position

ICF is seeking a Defense Health Agency (DHA) Business Manager & Operations Specialist to support the front-office business operations of a DHA client. The role is a key member of the client’s front-office team, supporting executive leadership by monitoring the end-to-end flow of mental health-related research tasks entering and leaving the organization. The position manages business processes in accordance with DHA and Department of War (DoW) policies and procedures, clarifies requirements for incoming assignments with client leadership, and coordinates internal processes to ensure tasks are delivered on or ahead of their deadlines. The role may also oversee general front-office operations and day-to-day business activities. The successful candidate will bring a strong understanding of DoW and DHA policies, administrative instructions, and processes, along with strong organization, responsiveness, interpersonal skills, and communication skills. This is a hybrid position requiring 3–4 days per week onsite at the client’s Silver Spring, Maryland location. The location may potentially move to Falls Church, Virginia over the next year or two. Candidates must reside in the Washington, DC metropolitan area. This is identified as a future opportunity.

Requirements

At least 7 years of directly relevant or similar work experience executing client business processes and operations, including DoW/DHA tasker management.
At least 7 years demonstrating strong organizational and interpersonal skills and professionalism when working with executive leaders, operations staff, administrative professionals, and mental health experts.
At least 7 years of experience responding immediately to client support requests.
At least 7 years of experience applying strong attention to detail to ensure written and verbal communications are direct, succinct, unambiguous, complete, and free of grammatical errors.
At least 7 years of hands-on experience with Microsoft Office applications, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Word.
At least 3 continuous years of experience using MS SharePoint to collaborate on work products and facilitate workflows through completion and approval.
At least 6 years of experience working independently while maintaining close communication and collaboration with others.
U.S. citizenship is required by the federal contract.
Ability to pass a Public Trust agency check.
Must reside in the Washington, DC metropolitan area.

Nice To Haves

Bachelor’s degree in Management, Business Administration, Operations Research, or a related field.
Working knowledge of cultures, people, and communication styles across the range of DoW services and hierarchical levels.
Prior work experience as a federal contractor.

Responsibilities

Provide business operations and business process execution support to the client’s director and executive leadership team.
Support day-to-day execution and operations of the client’s tasker system, tracking assignments, suspense dates, and action items through completion.
Provide real-time tasker and work-product updates to the client’s Director and Deputy Director, coordinating with federal staff and project teams.
Coordinate with stakeholders outside the client’s section to collect information or data needed to complete tasks and assignments.
Manage the end-to-end approval process for mental health research-related products intended for external dissemination, including journal manuscripts, conference presentations, research abstracts, and research posters.
Apply an expert-level understanding of DoW/DHA administrative instructions to ensure compliance with their requirements.
Monitor operational metrics and provide regular status reporting.
Assist with development, coordination, and submission of required reports.
Monitor compliance with DoW and DHA regulations, policies, and guidance.
Assist with development and maintenance of standard operating procedures and organizational processes.
Potentially oversee general front-office operations to support efficient day-to-day business operations.