Business License Coordinator Sr/ Supervising

City of Palmdale•Palmdale, CA

2d•Onsite

About The Position

The Coordinator performs responsible professional analytical, administrative, and technical assistance in the development, administration, and implementation of department or division programs; provides highly responsible administrative staff assistance including conducting research and analyses of a wide scope of items, procedures, and budgeting as it relates to the department and or division. Senior Coordinator Positions at this level perform the most difficult duties; possess a specialized technical or functional expertise. Incumbents are assigned significant responsibilities above the advanced journey level, possess specialized knowledge, abilities, skills and experience, and exercise independent judgment and initiative in the performance of their duties. Positions in this class may be flexibly staffed and are normally filled by advancement from the Coordinator II class. Supervising Coordinator The fully experienced classification in the Coordinator series. Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for the maintenance of the department or division; participates in activities related to determining project priorities; ensures work quality and adherence to established policies and procedures; and performs the most technical and complex tasks relative to assigned area of responsibility.

Requirements

Knowledge of: Business correspondence and report writing.
Modern practices, procedures, methods, and equipment.
Computer systems and applications.
Basic accounting principles and practices, with principles and practices of budget monitoring, report preparation, grant administration and program administration.
Municipal, state, and county codes
Principles and practices of public speaking.
Principles and practices of supervision and training.
Ability to: Work on several assignments at one time, prioritize tasks and meet deadlines.
Perform complex research and prepare staff reports.
Maintain accurate financial records; prepare and administer a program budget and write a grant proposal.
Perform job tasks with minimal supervision.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Interpret, explain, and apply applicable federal, state, and local laws, codes, and regulations.
Any combination of education and experience that would provide the required knowledge and abilities is qualifying.
Two to four years of increasingly responsible administrative, accounting or business experience that involves extensive public contact, preferably related to department or division.
Possession of, or ability to obtain, an appropriate, valid California driver's license by the time of appointment.

Nice To Haves

Equivalent to a Bachelor's degree from an accredited college or university with major course work in a related field, unless noted below.
Public Safety: Additional qualifying enforcement experience may substitute for the education on a year for year basis.
Economic and Community Development: High school diploma or G.E.D. or an equivalent combination of education and experience
Parks and Rec – Community: Equivalent to an Associate’s degree from an accredited college, with major course work in social work, social services, business administration, or a related field. Additional qualifying experience may substitute for the education on a year for year basis.
Parks and Rec – Events & Culture: High school diploma or G.E.D., supplemented by applicable college coursework. Bachelor of Arts in Theatre Arts desirable.

Responsibilities

Oversee the administration and overall effectiveness of the City's business license program, ensuring consistent application of the Municipal Code, policies, procedures, and fee requirements.
Serve as the City's primary technical resource for business license regulations and provide guidance to staff, businesses, applicants, departments, and outside agencies on complex licensing and regulatory matters.
Review, evaluate, and resolve complex, sensitive, or non-routine licensing matters and make recommendations regarding eligibility, compliance, enforcement, and appropriate action.
Develop, implement, and periodically update business license policies, procedures, workflows, and service standards to improve efficiency, consistency, compliance, and customer service.
Monitor and analyze program performance, workload, revenues, renewals, compliance, and other operational data; identify trends; and prepare management reports, performance measures, and recommendations.
Oversee business license technology systems, databases, and related tools, ensuring data integrity, reporting accuracy, system effectiveness, and implementation of automation and modernization initiatives.
Manage and monitor business license-related contracts and vendor services, including establishing and monitoring deliverables, evaluating performance, addressing deficiencies, and coordinating corrective actions.
Assist with the development and administration of the business license program budget, including revenue projections, expenditures, purchasing, and financial reporting.
Lead major business license projects and process-improvement initiatives, coordinating timelines, resources, departments, stakeholders, and implementation.
Monitor changes in applicable laws, regulations, and industry practices and recommend corresponding updates to the Municipal Code, policies, procedures, forms, fees, and customer communications.
Coordinate business license compliance strategies with Code Enforcement, City departments, and other enforcement agencies; identify compliance trends; and develop proactive education and outreach strategies.
Prepare staff reports, management briefings, presentations, recommendations, and other materials regarding business license operations, regulatory changes, program performance, and program improvements.
Analyze business license data, business trends, and industry information to support business attraction, retention, and expansion efforts in coordination with the Economic Development Coordinator.
Represent the City at professional organizations, regional meetings, industry forums, and other external engagements related to business licensing, permitting, and economic development.
Recommend program, policy, and operational changes that enhance the City's business climate, improve regulatory compliance, and advance the ease of doing business.
Serve as a lead resource for escalated customer inquiries, interdepartmental issues, and complex business licensing matters requiring advanced knowledge or judgment.
Perform other related duties as assigned
Supervise, train and evaluate the performance of staff.