Business License Officer

Town of Vienna•Vienna, VA

2d•Hybrid

About The Position

The Town of Vienna is seeking a Business License Officer to oversee the licensing of businesses within the Town, ensuring compliance with Town ordinances and Virginia state codes. This role involves issuing licenses, conducting audits, managing tax collections, and providing customer service. The position offers a blend of administrative and field work, with opportunities for interdepartmental collaboration.

Requirements

Bachelor’s degree in accounting, business administration, finance or related field.
At least 3 years of full-time accounting, finance, or closely related work experience.
Solid understanding of local, state, and federal licensing regulations.
Ability to interpret business tax codes and provide accurate revenue forecasting.
Strong interpersonal and communication skills.
Detail-oriented with the ability to work independently and make sound judgments.
A collaborative mindset and dedication to public service.
Ability to process new business license applications and renewals timely and accurately.
Ability to analyze meals tax reporting and provide revenue forecasts.
Ability to interpret and explain business licensing regulations.
Ability to perform technical and administrative work involving the use of independent judgment and personal initiative.
Understand the organization and operation of businesses in the Town.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Requires responsibility and opportunity for achieving considerable economies and/or preventing considerable losses through the handling of very large amounts of money.
Mathematics requires the use of symbols, numbers and formulas to solve mathematical problems. Uses basic algebra involving variables and formulas and/or basic geometry involving plane and solid figures, circumferences, areas and volumes and/or compute discounts and interest rates.
Reads technical instructions, procedures, manuals and charts to solve practical problems; composes routine reports and specialized reports, forms, and business letters, with proper format; speaks compound sentences using normal grammar and word form.
Responsible for guiding others, requiring frequent decisions, affecting the individual, co-workers and others who depend on the service or product; works in a somewhat fluid environment with rules and procedures, but many variations from the routine.
Performs skilled work involving rules/systems with almost constant problem solving; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.
The impact of errors is serious. Rules for business license enforcement must be applied and enforced equitably. Calculations or fine applied must be correct. Errors can not only affect the Town financially, but could also affect the Town's reputation and open up the Town to legal action.
Performs sedentary work that involves sitting most of the time, but may involve walking or standing for brief periods of time; requires little or no dexterity.
Handles or uses machines, tools, equipment or work aids involving little or no latitude for judgment regarding attainment of a standard or in selecting appropriate items.
None.

Nice To Haves

Experience with Tyler MUNIS Enterprise ERP system is a plus.
An Equivalent combination of education, training, and experience, which provides the required skills, knowledge, and abilities may be substituted for the education requirement.

Responsibilities

Process applications and issue business licenses.
Enforce compliance with local and state business regulations.
Handle billing and collection for business taxes, including meals tax.
Verify reported gross receipts and conduct audits.
Coordinate hearings and support legal action when necessary.
Assist business owners with licensing questions and provide guidance on regulatory requirements.
Collaborate with departments such as Planning and Zoning, Public Works, and Economic Development.
Prepare mailings, maintain records, and respond to tax-related correspondence.
Support reception or cashier duties as needed.
Oversee the process of applications and issuance of business licenses by interpreting, applying, and enforcing Town of Vienna Ordinance and State Codes; including initiating collection of payments and delinquent processing.
Provide and conduct meal tax activities for businesses who serve prepared foods through application processing and approval, payment collection, and delinquent collections.
Audit and verify reported gross receipts and meals tax receipts by reviewing all requested materials.
Arrange and run summons hearings with businesses.
Prepare materials for Town Attorney if further collection action is warranted.
Serve as an information resource providing customer service to the public by assisting applicants in completing licensing forms, answering questions, and resolving issues within scope of authority.
Regulate businesses operating within the Town by enforcing business license codes within the bounds of Town of Vienna ordinances and state laws.
Plan, organize and prepare the printing and mailing of Business, Professional and Occupational Licenses (BPOL) and Dog license applications.
Review, research and answer tax related correspondence.
Maintain a variety of statistical records; compile information and data for statistical reports; check and tabulate figures.
Cross-train in other revenue systems.
Back up reception and cashiering on an as-needed basis.
Collaborate closely with cross-departmental teams including Planning and Zoning, Public Works, and Economic Development to support cohesive project development, streamline workflows, and align strategic goals across municipal initiatives.
Perform related work and analysis as assigned.