Supervising Case Manager (Supervising Service Coordinator)

Service Coordination Careers•Bowie, MD

1d•Hybrid

About The Position

The Supervising Service Coordinator is a critical position that ensures services provided by each Service Coordinator is of the highest quality and that Service Coordinators are well supported to carry out their job responsibilities. This position supervises a designated number of Service Coordinators and utilizes a situational leadership approach to support and develop Team Members. This position is a member of the Leadership team, collaborating with other leaders, including members of the Senior Leadership team, to develop and implement innovative solutions that further our mission.

Requirements

Bachelor’s degree in human service field required.
At least 3 years’ case manager experience
Have access to a reliable automobile for travel to visits, meetings, etc. and a valid driver’s license
Ability to work in a mobile environment
Direct experience and ability in working with people who have disabilities, the elderly, those with behavioral challenges, those with medically complex needs, and other populations, and ability to advocate on their behalf

Nice To Haves

Master's degree in a human service field preferred
Project Management and career development courses completed within the first 3- 6 months of Supervising Service Coordinator position start date

Responsibilities

Manages Service Coordinators (SC) performance to ensure work meets quality person-centered Standards
Ensures that SCs are using person centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members
Monitors Key Performance Indicators (KPIs)
Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations.
Completes one full review for each SC supervised per month (CQR)
Ensures Performance Utilization (PU) monthly benchmarks are met
Conducts hiring interviews for vacant SC positions and uses the rating scale and interview scoring procedure to inform decisions.
Informs People and Culture which job candidates will be extended an employment offer or placed in the queue
Conducts 6-month and annual performance evaluations for new Team Members
Conducts annual performance evaluations for SC Team Members over 1 year
Utilizes situational leadership to develop Team Members knowledge and skills
Takes disciplinary actions consistent with SCI policies and procedures to address performance concerns.
Recommends to appropriate CCS Senior Vice President, Chief Program Officer, Program Manager, Team Member Experience Director, and EVP and Chief People and Culture Officer, termination of SCs when performance does not meet job expectations
May provide support for a small number of people supported; providing necessary functions described in the SC job description
Coordinates and assigns new Development Disabilities Administration (DDA) referrals, out of office transfer and reassignments to maximize SC Team Member’s workload effectiveness
Updates, tracks, and monitors assignments in the SC database and LTSS
Records and maintains supervision records/tracking performance evaluations for developmental feedback and performance evaluations
Reviews the Quality Assurance Data for compliance standards on a monthly basis, and follows supervisor procedures
Participates in monthly organizational and program leadership meetings to stay informed of changes affecting policies, procedures and practices
Actively participates in work groups and committees in accordance with SCI procedures
Conducts and/or participates in ongoing meetings: Supervisor supervision, Program Manager Team meetings, monthly supervisory team meetings and monthly supervision meetings to stay informed of changes affecting processes, procedures and practices
Communicates SCI philosophy to agencies, the people we support and their families and service providers
Represents SCI in service provide negotiations, task forces and community education activities
Speaks to community groups to explain and communicate SCI purposes, programs and policies
Forms cooperative relationships with external stakeholders
Participates on and organizes external tasks forces and work groups
Supports SC training by reinforcing topics covered in New Team Member Training, reviewing SCI policies and procedures, coordinating shadowing opportunities, observing, identifying and delivering training based on strengths and areas in need of development
Performs all duties as described and others as required, using the foundation of SCI philosophy and values
Supervises a designated number of Service Coordinators
Supports service coordinators in the development and meeting of annual professional development goals
Assists service coordinators with their daily responsibilities and provide procedure guidance as needed to aide in successfully fulfilling their job duties