Business Insurance Account Manager II

Marsh•Kennesaw, GA

2d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is hiring a Business Insurance Account Manager II to support business insurance clients and work with producers, marketing colleagues, carriers, and internal teams. Applicants must live within driving distance of the Kennesaw, Georgia office and be able to commute there at least three days per week. The role includes building and maintaining client and carrier relationships, supporting account renewals and marketing, responding to service needs, completing account implementation, and using client management systems to track policies and follow-up. The Account Manager II also mentors team members and keeps current on insurance products and legislative changes. Occasional overnight travel may be required. MMA provides business insurance, employee health and benefits, retirement, and private client insurance solutions. The company describes its culture as inclusive and focused on colleague well-being, professional development, and meaningful work.

Requirements

Bachelor’s degree or equivalent education and related training.
Three to five years of relevant insurance industry experience.
Appropriate insurance license(s).
Strong client relationship skills, including excellent communication and service orientation, a cooperative nature, and tactfulness in resolving client and company problems.
Ability to use leadership skills to provide direction, constructive feedback, development, and training, and to motivate others to support productivity and team morale.
Proficiency in basic computer applications, such as Microsoft Office Suite.
Ability to travel, occasionally overnight.
Must be within driving distance of the Kennesaw, Georgia office and able to commute to the office at least three days per week.

Nice To Haves

Advanced degree.
Certification in field of endeavor.
Experience with Requests for Proposal.

Responsibilities

Build and maintain client and carrier relationships by phone, email, and in person.
Assist clients and staff with administration, billing, claims, and problem-solving questions.
Identify cross-sell opportunities and suggest additional lines of coverage.
Work with the Producer and/or Marketing Account Executive to monitor and manage renewals for assigned clients.
Coordinate renewal presentations with clients and/or Producers, including presenting supporting documents and seeking renewal acceptance or commitment to market alternatives.
Assist with account marketing as requested by a Producer and/or Marketing Account Executive.
Prepare marketing information or provide required information to marketing colleagues and, as appropriate, present options to clients.
Complete account implementation and prepare and deliver applicable forms to clients.
Assist Producers with relationship-management meetings and visits with assigned clients.
Use client management systems to update written or renewed policies, log activities, document meetings and follow-up, manage service issues, and retrieve information to assist clients.
Attend seminars, classes, and carrier meetings to learn about new client products and legislative changes.
Mentor team members.
Perform other duties and responsibilities as requested by management.