Business Insurance Account Manager II

Marsh McLennan•Kennesaw, GA

4d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is hiring a Business Insurance Account Manager II to provide client service and support for assigned business insurance accounts. The role builds and maintains relationships with clients and carriers, helps resolve service and policy issues, supports renewals and marketing, identifies cross-sell opportunities, and completes policy implementation. It also includes using client management systems to document account activity and follow-up, attending industry and carrier learning events, and mentoring team members. Applicants must live within driving distance of the Kennesaw, Georgia office and be able to commute there at least three days per week. The position may require occasional overnight travel.

Requirements

Bachelor’s degree or equivalent education and related training.
Three to five years of relevant insurance industry experience.
Appropriate insurance license(s).
Strong client-relations skills, including excellent communication, service orientation, cooperation, and tactfulness in resolving client and company problems.
Ability to provide direction, constructive feedback, development, and training; motivate others; and support productivity and team morale.
Proficiency in basic computer applications, such as Microsoft Office Suite.
Ability to travel, occasionally overnight.
Must be within driving distance of the Kennesaw, Georgia office and able to commute at least three days per week.

Nice To Haves

Advanced degree.
Certification in the field of endeavor.
Experience with Requests for Proposal.

Responsibilities

Build and maintain key client and carrier relationships by phone, email, and in person.
Assist clients and staff with questions concerning administration, billing, claims issues, and problem solving.
Seek cross-sell opportunities and suggest additional lines of coverage.
Work with the Producer and/or Marketing Account Executive, when applicable, to monitor and manage renewals for assigned clients.
Coordinate meetings with clients and/or Producers to present renewals and supporting documents and obtain acceptance or a commitment to explore alternatives.
Assist with account marketing as requested and prepare or provide information needed for marketing.
Present coverage options to clients when appropriate.
Complete implementation processes and prepare and deliver applicable forms to clients.
Assist Producers with relationship-management meetings and visits for assigned clients.
Use client management systems to update written or renewed policies, log activities, document meetings and carrier follow-up, track service issues, and manage follow-up.
Use client management systems to obtain information needed to assist clients.
Attend seminars, classes, and carrier meetings to learn about products and legislative changes.
Mentor team members.
Perform other duties and responsibilities as requested by management.