Business Immigration Supervisor

Fragomen•Los Angeles, CA

1d•$96,000 - $110,000•Hybrid

About The Position

Fragomen’s Business Immigration Supervisor provides an opportunity to make an immediate impact while receiving training, development, and long-term growth opportunities. Fragomen focuses exclusively on immigration and provides client service and technology solutions to help clients navigate global immigration matters. The supervisor oversees junior business immigration caseworkers, trains and mentors employees, and manages team performance and workload. The role handles complex employment-based immigration matters, supports client relationships and escalations, prepares immigration filings, reviews billing, monitors case status, and collaborates with teams to maintain best practices and compliance with firm standards and client requirements.

Requirements

At least 7 years of business immigration experience, such as paralegal experience.
Supervisory or managerial experience.
Strong knowledge of procedural requirements for various types of nonimmigrant and immigrant visas and client processes.
Client service mindset, attention to detail, and desire to achieve a high level of productivity.
Experience using computer systems, including Microsoft Excel.
Ability to multitask in a fast-paced environment with competing demands.
Excellent written and verbal communication skills, including proofreading documents and drafting fluent prose without grammatical mistakes without the aid of AI engines.
Ability to contribute to a positive work environment, collaborate effectively, and promote teamwork.

Nice To Haves

Bachelor’s degree, Associate’s degree, or Paralegal certification preferred.

Responsibilities

Act as a supervisor to junior business immigration caseworkers.
Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
Manage complex cases and ensure the team’s work is accurate and timely by prioritizing cases and monitoring workload.
Provide direction to the team using extensive knowledge of business immigration matters.
Serve as a liaison between the immigration consulting team and the Client Services Manager and/or Associates.
Maintain client relationships with key stakeholders, contribute to client meetings and business reviews, and help ensure successful delivery of the team’s work.
Address client escalations, lead high-touch calls, and provide accurate and relevant client reporting.
Perform varied case-related duties requiring specialized knowledge and skills in employment-based immigration matters.
Conduct case intake with clients, troubleshoot issues, and establish case strategy.
Analyze case documents and prepare immigration applications for filing with the appropriate government agency.
Draft petitions, applications, and specialized support letters detailing eligibility for visa classifications and other immigration benefits.
Communicate regularly with clients and foreign nationals about procedural and case-processing issues.
Review and approve client billing and conduct billing and WIP audits as appropriate.
Oversee case status using case management and billing systems.
Use case management and reporting tools and technologies to manage data and information.
Collaborate and share knowledge with local and regional teams to ensure best practices.
Ensure that self and team follow firm standards and policies to mitigate risk and support regulatory, operational, and client compliance, including completing mandatory training and following client protocols.