Business Gift Administrator

1-800-Flowers.com, Inc.•Not Indicated, OR

19d•Remote

About The Position

This Seasonal position is responsible for managing major business accounts and providing order management and customer care to the Corporate Sales Team. Main duties include customer service support, order management, preparation for electronic and manual order entry, account maintenance and sales support to the Corporate Sales Team.

Requirements

High school diploma or equivalent.
A flexible, positive “can do” attitude and a love for the service arena are required.
Excellent verbal and written communication skills are required to interact professionally with business customers and co-workers.
Strong organizational skills are required to meet changing business requirements and to effectively perform multiple tasks in a fast-paced environment.
A demonstrated ability to work and contribute effectively in a team-oriented atmosphere is essential.
Must be able to handle a high volume of calls and have great telephone skills.
Must be able to work 40 hours per week with the probability of overtime during the peak holiday season and be flexible to work evenings and weekends.
Knowledge of Outlook, Word, and Excel is required.
Download speed 5mbs, Upload speed 3mbs (preferable a wired connection NOT wireless)
Windows 10 operating system or current Apple IOS
8 Gigabytes of RAM
50GB available space on your Hard Drive
Apple or Windows PC Laptop or Desktop computer
NO Chromebook, iPad, tablet PCs, smart watches, smart phones (as a computer), etc.
USB headset with microphone
2 home monitors or screens with a minimum 1024 x 768 resolution.
Mouse/touchpad and keyboard
Smart Cellphone Android or IOS required
Working PC Camera

Nice To Haves

Prior Corporate Sales, HD Call Center, and/or Customer Service experience preferred.
Download speed Over 100mbs, Upload speed 10+mbs (with a wired connection, NOT wireless)
Windows 10 operating system
8-16 Gigabytes of RAM
50GB available space on your Hard Drive
9-10th Gen Intel or AMD Ryzen CPU (if you bought your pc/laptop in the last 2 years the CPU is most likely comparable to these suggestions)

Responsibilities

Must have excellent verbal and written communication skills to interact professionally with customers and employees at all levels of the organization
Identifies agent performance trending opportunities and provides feedback via email, phone calls, and video sessions to the team managers and the Quality Assurance team
Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
A proven ability to use discretion in working with confidential information is essential.
Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
Extensive knowledge in order entry and customer service within CCS
Strong customer service skills
Inbound calls (i.e. external customers, internal callers, transfers, questions, etc.)
Process a variety of orders
Customer service requests
Emails
Emailed Holds Report and Holds Worker Console
Viewer System Console
Support Management Dashboard in Salesforce
Customer Contact Tool
Household Report
Assigned Submission Requests (Merge Requests, etc.)
$2500 Report
Customer Rules Report
Pre/Gift List Maintenance
Proficiency in MS Office.
Proficiency in MS Excel.
Must be a team player.