Business Experience Plan & Administration Advisor Senior
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan & Administration Advisor Senior within PNC's Tech Resource Group organization, you will be based in Pittsburgh, PA. As a Business Experience Plan & Administration Advisor Senior you will define clear expectations for processes, stakeholder responsibilities, and supplier engagement to ensure consistent execution across teams. Also leading change management efforts by guiding stakeholders through process updates, communicating impacts effectively, and supporting adoption of new ways of working to drive sustainable improvements.
Requirements
- Experience supporting senior leaders or executive teams.
- Background in employee experience, business operations, program management, or corporate events.
- Familiarity with project management tools (e.g., Planner, Smartsheet, Asana).
- Experience with process improvement or Lean methodologies.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice To Haves
- Business Development
- Business Intelligence (BI)
- Competitive Advantages
- Competitive Strategies
- Data Integration
- Data Mining
- Strategic Planning
Responsibilities
- Indirectly leads cross-functional teams to improve business planning methods.
- Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
- Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
- Leads execution and implementation of business planning processes.
- Designs strategic plans based on forecasts, and provides improvement recommendations.
- Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
- Identifies and executes opportunities that add significant value to the business and to achieve business goals.
- Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.
- Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level
- years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
