Business Director- Strategy and Analytics (Enterprise Products, Experiences and Services Operations)

Capital One • McLean, VA

13d • $230,400 - $263,000 • Hybrid

About The Position

The Business Director is part of Capital One’s Enterprise Products, Experiences and Services (EPXS) Operations team, which works with product, technology, and business leaders to shape product strategy and operations and bring digital products and experiences to life for customers and associates. The role combines strategic thinking with implementation of strategic initiatives, using critical thinking and independent storytelling to guide senior leadership through complex problem spaces.

The position shapes strategies for enabling AI best practices across the organization, including rapidly prototyping AI agents and assessing how AI may change operating models and ways of working. It also leads cross-functional operational initiatives across EPXS and supports major product organization events, such as senior product leader offsites and product conferences. The role involves substantial senior-leadership exposure and requires executive communication, rapid synthesis of insights, and the ability to move between strategy and execution.

The Business Director develops business strategies to support growth, profitability, and competitive success amid changing consumer and regulatory demands. The role may manage and develop analysts, coach and mentor associates, sequence delivery of business intent, build business requirements, execute product strategy, and oversee multiple projects and programs. It partners with colleagues across Capital One, including Technology, Design, and Finance, to improve service and profitability.

The position calls for strong analytical and strategic judgment, people leadership, executive communication, results orientation, and the ability to thrive in a fast-paced, entrepreneurial, and dynamic environment. The role is designated hybrid, subject to Capital One’s policy on required on-site presence at the designated office location. It is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

Requirements

• Bachelor’s degree.
• At least 4 years of experience performing quantitative analysis.
• At least 4 years of experience performing qualitative analysis.
• At least 2 years of experience performing people management.
• At least 2 years of experience performing project management.
• Strong business judgment, leadership, and integrity, including responsible decision-making.
• Ability to build and leverage high-performing teams and business partnerships across the enterprise.
• Strong written and oral executive communication skills, strategic influencing, and negotiation skills.
• Demonstrated results orientation and ability to execute in a fast-paced, uncertain, and dynamic environment.
• A track record of analytics-based decision-making and problem-solving, with strong quantitative and conceptual thinking skills.

Nice To Haves

• Master’s degree.
• At least 2 years of experience in financial services.
• At least 1 year of experience in consulting.
• Previous consulting experience is a plus.

Responsibilities

• Develop business strategies to drive growth, profitability, and competitive success amid changing consumer and regulatory demands.
• Shape the strategy for enabling AI best practices, including rapidly prototyping AI agents and considering effects on operating models and ways of working.
• Lead strategic, cross-cutting operational initiatives across multiple EPXS organizations and domains; identify shared challenges and drive alignment on joint solutions.
• Support and implement major product organization events, including senior product leader offsites and product conferences.
• Manage and sequence delivery of business intent, build business requirements, and execute product strategy.
• Oversee multiple projects and programs concurrently.
• Potentially manage, coach, and develop analysts and associates, with a focus on developing and retaining talent.
• Partner with colleagues across Capital One, including Technology, Design, and Finance, to improve service and profitability.
• Use analytics and quantitative and qualitative analysis to support decision-making and problem-solving.
• Influence senior leaders and business partners through executive communication, strategic storytelling, and negotiation.
• Drive decisions, accountability, innovation, and delivery of short- and long-term goals in an uncertain and changing environment.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, potentially including cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Director