Director Business Operations and Strategy Manager

Samsung Electronics•New York, NY

1d•$210,000 - $240,000

About The Position

The Director, Business Operations and Strategy serves as a strategic partner and right hand to the VP of the Service Partnership Group for North America, driving organizational priorities, operating rhythm, and execution across the team. The role operates at the intersection of strategy, business operations, executive communications, and cross-functional leadership. The successful candidate will translate priorities into action, improve how the team works, and represent the VP when appropriate. The position supports Samsung's platform business and its connected-TV products, services, and partnerships, including Samsung TV Plus and Gaming Hub. It is a high-trust, high-impact role focused on connecting strategy to execution, helping the VP focus on the highest-value priorities, and keeping the broader organization aligned, accountable, and effective.

Requirements

Bachelor's degree from an accredited college.
8–10 years of experience as a Chief of Staff, Head of Business Operations or Strategy, or in a similar role in a media, entertainment, or technology environment.
Executive presence and judgment, including the ability to represent the VP with credibility, confidence, and discretion.
Exceptional communication skills and the ability to turn complex information into clear executive narratives and presentations.
Strong attention to detail and commitment to accuracy in executive deliverables, business reporting, goals, and budgets.
Strong strategic and analytical thinking, with the ability to connect big-picture priorities to execution details.
Exceptional organization and time-management skills, including managing competing priorities and tight deadlines.
Proactive approach to anticipating needs, identifying problems, and independently driving work forward.
Ability to improve team operations and experience implementing processes, systems, or tools.
Strong relationship-building, influencing, and collaboration skills across functions and organizational levels, including senior leadership.
Adaptability and comfort with ambiguity in a fast-paced environment.

Nice To Haves

MBA.
Familiarity with Airtable and Salesforce.

Responsibilities

Develop leadership presentations, executive briefings, business reviews, talking points, and summaries communicating business performance, priorities, risks, and recommendations.
Oversee progress against organizational goals, KPIs, and budgets, and coordinate planning and goal-setting for upcoming business cycles.
Translate organizational priorities into goals, actions, and accountability in partnership with the VP; identify and address gaps, risks, and opportunities.
Represent the VP in meetings, working sessions, and cross-functional engagements, and build relationships with senior leaders and stakeholders.
Establish and maintain best practices for team workflows, planning, tracking, and reporting, ensuring business processes have clear ownership and consistent execution.
Identify opportunities to streamline processes, eliminate unnecessary work, and improve team efficiency; lead cross-functional efficiency and automation projects through implementation and adoption.
Own the team's operating rhythm, including all-hands and leadership meetings, workshops, planning sessions, and other alignment and execution forums.
Coordinate across teams and stakeholders, including Data Analytics, Product, Engineering, Marketing, and Finance, to align priorities and communicate and execute decisions.
Lead high-priority, ambiguous, or time-sensitive initiatives on behalf of the VP.