BDC Customer SALES/MANAGER Rep

Naples Nissan • Naples, FL

11h • Onsite

About The Position

The Business Development & Sales Manager will help grow an automotive dealership in Naples, Florida, by generating business opportunities, managing customer inquiries and internet leads, and building relationships that contribute to dealership sales. The role involves sales, outbound calling, customer follow-up, appointment setting, and supporting customer acquisition and retention.

The position also includes maintaining lead and customer records, monitoring follow-up activity, preparing reports, and completing related administrative work using Microsoft Excel and Windows-based computer systems. The successful candidate is proactive, organized, confident on the phone, and able to communicate effectively with customers, business partners, and dealership colleagues.

Requirements

• Previous experience in sales, business development, telephone sales, or customer service.
• General knowledge of the automotive industry and dealership operations.
• Comfort making a high volume of outbound telephone calls.
• Excellent verbal and written communication skills.
• Strong customer service, follow-up, and relationship-building abilities.
• Working knowledge of Microsoft Excel and Windows-based computer systems.
• Ability to manage multiple leads, prioritize tasks, and stay organized.
• Self-motivated, dependable, and goal-oriented, with a strong desire to generate new business.
• Professional demeanor and ability to communicate effectively with customers and business partners.

Nice To Haves

• Automotive industry or automobile dealership experience.
• Previous business development, BDC, inside sales, or sales management experience.
• Experience managing internet leads and customer follow-up processes.
• Familiarity with dealership CRM systems and lead management software.
• Experience developing relationships with automotive businesses, commercial accounts, or other potential business partners.
• Demonstrated ability to generate leads, schedule appointments, and contribute to sales growth.

Responsibilities

• Identify and develop new business opportunities for the dealership.
• Build and maintain relationships with potential customers, business partners, and automotive industry contacts.
• Reach out to prospective customers and businesses to generate sales opportunities.
• Support dealership sales initiatives and customer acquisition and retention.
• Develop strategies to expand the dealership's presence and generate revenue.
• Handle incoming telephone calls and respond professionally to customer inquiries.
• Make outbound calls to prospective and existing customers and business contacts.
• Follow up with customers to generate appointments, sales opportunities, and repeat business.
• Maintain professional telephone etiquette and represent the dealership positively.
• Track customer interactions and follow-up activities.
• Respond promptly to internet leads, online inquiries, and prospective customer requests.
• Contact potential customers by phone, email, and other approved communication channels.
• Qualify leads, identify customer needs, and schedule appointments when appropriate.
• Maintain accurate lead, communication, and follow-up records.
• Work with the dealership team to convert leads into business opportunities.
• Use Microsoft Excel and Windows-based computer systems to maintain records, track leads, and prepare reports.
• Update customer information and maintain organized sales and business development records.
• Monitor lead activity, follow-up performance, and business development opportunities.
• Assist with sales reports, customer databases, and other administrative tasks as needed.

Benefits

• Opportunity to play an important role in growing an established automotive business.
• Professional and team-oriented work environment.
• Competitive compensation based on experience and qualifications.
• Potential performance-based incentives tied to business development and sales results.
• Opportunities to build industry relationships and contribute directly to dealership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed