Business Development Representative

Bill Colwell Investment Inc•Hudson, IA

10d•Onsite

About The Position

We’re on the lookout for a friendly and enthusiastic team member to join our dealership family! As a Business Development Representative, you’ll help create outstanding first impressions for our customers. No need to be a car expert – we’re simply looking for someone with a passion for customer service, a sales mindset, and the ability to multitask and think quickly on their feet. If this sounds like you, keep reading!

Requirements

Courteous, prompt, and professional demeanor.
Positive, enthusiastic attitude with a willingness to learn.
Strong dedication to customer satisfaction.
Proficiency with Microsoft Office and CRM tools.
Comfort with outbound phone calls.
Valid driver’s license and a clean driving record.
At least one prior role in customer service; experience in collections or outbound phone calls is a plus.
Collaborative team player with a proactive attitude and openness to feedback and coaching.
Excellent listening skills and a compassionate voice and manner.

Nice To Haves

Experience in collections or outbound phone calls is a plus.

Responsibilities

Initiate outbound calls to assist customers with first-time maintenance, overdue service, or safety recalls.
Quickly and professionally answer inbound calls to book service and quick lane appointments.
Utilize email templates and scripts to respond to customer inquiries promptly.
Provide customers with initial product information and direct them to the appropriate dealership resource.
Follow up with leads who are not ready to make appointments or have missed them.
Stay knowledgeable about manufacturer recalls, dealership initiatives, and industry trends.
Participate in role-playing, training, and professional development opportunities.
Foster positive relationships with teammates, including service advisors, technicians, and management.
Maintain clear communication using Microsoft Office, customer relationship management tools, and service scheduling software.

Benefits

Five-day work week with a flexible schedule.
Paid time off.
Multiple health insurance plan options.
Health Savings Account (HSA).
Dental and vision insurance coverage.
Long-term and short-term disability coverage.
Life insurance benefits.
401(k) program with company matching.
Flexible spending account.
Competitive compensation package.
Company clothing allowance.
Employee discounts on new and pre-owned vehicle purchases, parts, and services.
Work in modern, state-of-the-art facilities with a separate employee breakroom and kitchen.