Business Development Representative (59680)

Parks Automotive Group•Roanoke, VA

1d•Onsite

About The Position

The Business Development Representative (BDR) will be responsible for contacting new and existing customers to discuss current sales promotions, create excitement, and set appointments for customers. This role involves responding to inbound phone calls and internet inquiries to build customer trust and drive dealership visits. The BDR will also follow up with customers to ensure satisfaction, generate referrals, and perform all other Business Development selling duties as assigned. A key aspect of this role is engaging in all training directed by the BDC Manager, adhering to BDC scripts and guidelines for all calls, and ensuring prompt and professional handling of all inquiries. The BDR must develop a comprehensive understanding of product information, dealership inventory, and sales promotions. Proficiency with the BDC CRM Software and associated products is essential, ensuring all data entered is consistent and accurate. Maintaining knowledge of current advertising, inventory, and dealership personnel schedules is also required. The BDR must understand and adhere to dealership and BDC department policies and procedures, consistently striving to meet and exceed individual goals for appointments set, appointments shown, and outbound calls made. This role serves as a crucial communication link between the client and the dealership, ensuring effective and quick relay of information to and from the sales department.

Requirements

Professional and has the ability to make a compelling introduction
Willing to participate in skills and product training
Multi-tasker and excellent customer service skills
Proven track record of meeting and exceeding goals
Proficient with computers, emails, smart phones and the web
High school diploma or the equivalent. College level achievement preferred
Willing to engage in ongoing training
Ability to read and comprehend instructions and information
Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions
Skilled at building positive relationships over the phone or via email
Professional personal appearance
Excellent communication skills
Ability to work well under pressure
Must possess strong organizational skills, time management skills, and the ability to multi task
Demonstrates the ability to interact effectively with dealer personnel at all levels
Maintains strict confidentiality of customer information, as well as dealership processes, and marketing strategies
Performs other duties as assigned
Maintains a professional code of conduct at all times
Willing to work 40 hours per week including some weekend and evening shifts

Nice To Haves

College level achievement preferred

Responsibilities

Contact new and existing customers to discuss current sales promotions
Create excitement and set appointments for customers
Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits
Follow up with customers to ensure satisfaction and produce referrals
Perform all other Business Development selling duties as assigned
Engage in all training directed by the BDC Manager
Follow the BDC scripts and guidelines on all inbound and outbound calls
Ensure that all calls presented are answered promptly and professional
Acquire a complete knowledge of product information related to the makes and models of the dealership
Develop proficiency with all features of the BDC CRM Software and associated products
Ensure that all information entered into BDC systems is consistent and accurate
Maintain knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs
Maintain a current knowledge of schedules of personnel throughout the dealerships
Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner
Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls
Maintain the essential communication link between the client and the dealership
Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly