Business Development Representative, Mirakl Connect

Mirakl - AMER•Boston, MA

3h•$70,000 - $88,000•Hybrid

About The Position

Mirakl is hiring a Business Development Representative for Mirakl Connect, based in its Boston office, with one day of remote work per week. This permanent role is central to growth: the representative engages prospective customers who show interest through content, the website, events, trials, and partner referrals, then qualifies opportunities and builds relationships to create pipeline for Connect Account Executives. The role provides prospects with a consultative first experience by understanding their businesses and connecting their needs to relevant solutions. The representative works with Sales, Marketing, Revenue Operations, Account Management, and other teams to identify opportunities, coordinate outreach, improve lead management, and support scalable operations. The role also involves refining workflows, finding ways to automate repetitive tasks, and using AI-powered tools for research, personalization, outreach, analysis, and workflow execution. Mirakl provides mentoring, tools, and training to support professional development toward future roles in sales and go-to-market teams.

Requirements

At least 1 year of successful sales, customer-facing, or inbound/demand response experience, or a strong desire to begin a sales career.
Excellent written and verbal communication, discovery, and presentation skills, including the ability to connect persuasively with senior-level decision makers.
Ability to build trust quickly and create value in interactions; thoughtful, engaging, energetic, and self-aware.
Process-oriented and data-driven, with comfort managing SLAs, prioritizing queues, and working from dashboards.
Continual-improvement mindset; coachable, action-oriented, and willing to learn.

Nice To Haves

Familiarity with marketplace, eCommerce, retail, or B2B SaaS concepts.
Proficiency with Salesforce, Outreach, and Sales Navigator; preferred but not required.

Responsibilities

Engage and qualify inbound prospects from web forms, content downloads, events, trials, and partner referrals, converting interest into high-quality meetings and opportunities for Connect Account Executives.
Understand prospective customers’ businesses, challenges, and objectives, and connect their needs to relevant Mirakl Connect solutions through discovery and personalized engagement.
Partner with Sales, Marketing, Revenue Operations, Account Management, and other teams to coordinate outreach, identify opportunities, improve lead management, and provide a seamless prospect experience.
Explore opportunities within Mirakl’s existing ecosystem of customers, partners, and marketplace operators to uncover new sources of qualified pipeline.
Develop, document, and refine workflows for lead qualification, routing, follow-up, and pipeline generation; identify opportunities to automate repetitive tasks and improve efficiency.
Use AI-powered tools for prospect research, personalization, outreach, data analysis, and workflow execution, and share learnings that could improve the team.