Account Manager, Mirakl Connect - Boston
About The Position
The Account Manager will manage Mirakl Connect's US client portfolio, connecting brands and sellers with marketplace platforms to help them reach new audiences, grow across channels, and scale operations. The role is based in Mirakl's Boston office and requires onsite work four days per week. The Account Manager owns recurring revenue targets, renewals, forecasting, churn mitigation, and account expansion. They advise clients on performance and adoption, help grow GMV through channel and market activation, catalog improvements, and package upgrades, and collaborate with internal and external teams to improve client results and experience. The position also maintains accurate CRM records and shares customer feedback to inform product improvements.
Requirements
- At least 3 years of experience in account management, customer success, or commercial roles within SaaS, e-commerce, or marketplace environments.
- Proven track record of owning renewal and expansion targets with consistent quota attainment.
- Commercial acumen, including deal execution, value-based storytelling, and confident negotiation.
- Ability to interpret marketplace performance metrics and turn them into clear, actionable client recommendations.
- Strong relationship management and communication skills, including the ability to engage and influence stakeholders at multiple levels.
- Highly organized and able to manage a large portfolio of accounts in a fast-paced, client-facing environment.
- Collaborative approach and structured cross-functional problem-solving.
- Fluent English (C2 level required).
Nice To Haves
- Hands-on experience with marketplace or channel management platforms such as Mirakl, Rithum/ChannelAdvisor, Amazon, or Walmart Marketplace.
Responsibilities
- Own recurring revenue targets for a US client portfolio, secure timely renewals, forecast accurately, and proactively manage churn risks with mitigation plans.
- Identify and convert upsell and cross-sell opportunities by developing business cases, negotiating, and driving deals to signature.
- Grow GMV through channel and market activation, catalog improvements, and package tier upgrades.
- Act as the primary strategic advisor for assigned clients, monitor account health, and recommend actions related to assortment, pricing, and promotions.
- Provide performance insights and benchmarking to help clients understand results and pursue growth opportunities.
- Troubleshoot operational issues with Support to maximize platform availability and client satisfaction.
- Partner with Sales, Product, RevOps, and marketplace and retailer teams on lifecycle campaigns, promotions, and strategic account planning.
- Capture and share recurring customer feedback internally to influence the product roadmap and improve the client experience.
- Maintain accurate CRM documentation, including renewal notes, upsell pipeline, and activity logs.
Benefits
- Comprehensive health, dental, and vision insurance from day one.
- Life insurance and disability coverage.
- ClassPass membership with 10 monthly credits and discounted access to gyms and wellness facilities.
- Commuter benefit options for office-based employees, with a focus on sustainable transport.
- Hybrid work policy with one remote day per week.
- Weekly Tuesday lunches in the Boston office.
- Boston headquarters amenities include a free barista, free gym access, collaboration spaces, private call booths, and weekly yoga.
- 25 days of paid vacation per year, with up to 80 hours of rollover.
- 16 weeks of fully paid parental leave for birthing parents and 8 weeks for non-birthing parents.
- 401(k) match plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
