Automotive Business Development Representative

Scranton Chevrolet of Norwich•Norwich, CT

8d•Onsite

About The Position

Scranton Chevrolet of Norwich is hiring a Business Development Representative (BDC) to join their team. This role is ideal for individuals who enjoy talking with people, staying organized, and converting helpful conversations into scheduled appointments. While sales experience is not required, a driven attitude is essential. The company will provide training on vehicles, systems, and processes. Call center experience and fluency in Spanish or Chinese are considered significant advantages. The dealership is part of the Scranton family of dealerships, with a legacy in Connecticut automotive since 1952, now under third-generation leadership. The BDC representative will be a primary point of contact for customers interested in vehicles, ensuring they feel welcome from their initial contact via phone, text, or email. The company values strong relationships, reliable follow-through, and a team dedicated to an excellent customer experience.

Requirements

Friendly, confident communication by phone, text, and email
Strong listening skills and a customer-first approach
Dependability, attention to detail, and consistent follow-through
Comfort using a computer and learning new systems
The ability to manage several conversations and tasks throughout the day
A positive attitude and willingness to learn from coaching

Nice To Haves

Call center or high-volume phone experience
Fluency in Spanish and/or Chinese, including Mandarin or Cantonese
Appointment setting, customer service, hospitality, retail, reception, or inside sales experience
Automotive dealership or CRM experience

Responsibilities

Respond promptly to customer inquiries by phone, text, and email
Answer initial questions and help customers understand their next steps
Schedule and confirm showroom appointments
Follow up with customers who have expressed interest in a vehicle
Reconnect with customers who are still considering their options
Contact customers approaching the end of a vehicle lease
Keep customer records and follow-up notes accurate in our CRM
Share appointment details with the sales team
Work toward appointment and customer service goals while making every interaction feel personal