Automotive Business Development Representative

Scranton Chevrolet of Norwich•Norwich, CT

8d•Onsite

About The Position

Business Development Representative (BDC) Scranton Chevrolet of Norwich | Norwich, CT Full-Time | On-Site | Interviewing and Hiring Now Help Customers Take the First Step Scranton Chevrolet of Norwich is hiring a Business Development Representative (BDC) to join our team. We’re available to interview qualified candidates immediately, and the right person can start as soon as possible. If you enjoy talking with people, staying organized, and turning a helpful conversation into a scheduled appointment, we’d like to meet you. You DO NOT need to sell but you MUST be driven! Automotive experience is not required. We’ll teach you our vehicles, systems, and process. Call center experience is a huge plus. Fluency in Spanish or Chinese is also a huge plus. A Family Legacy in Connecticut Automotive Scranton Chevrolet of Norwich is part of the Scranton family of dealerships, alongside Scranton Motors in Vernon. The family’s automotive legacy dates back to 1952 and continues under its third generation of leadership. Here in Norwich, you’ll represent our Chevrolet dealership and help local customers feel welcome from their first phone call, text, or email. We value strong relationships, reliable follow-through, and a team that takes pride in the customer experience.

Requirements

Friendly, confident communication by phone, text, and email
Strong listening skills and a customer-first approach
Dependability, attention to detail, and consistent follow-through
Comfort using a computer and learning new systems
The ability to manage several conversations and tasks throughout the day
A positive attitude and willingness to learn from coaching

Nice To Haves

Call center or high-volume phone experience
Fluency in Spanish and/or Chinese, including Mandarin or Cantonese
Appointment setting, customer service, hospitality, retail, reception, or inside sales experience
Automotive dealership or CRM experience

Responsibilities

Respond promptly to customer inquiries by phone, text, and email
Answer initial questions and help customers understand their next steps
Schedule and confirm showroom appointments
Follow up with customers who have expressed interest in a vehicle
Reconnect with customers who are still considering their options
Contact customers approaching the end of a vehicle lease
Keep customer records and follow-up notes accurate in our CRM
Share appointment details with the sales team
Work toward appointment and customer service goals while making every interaction feel personal