Business Development Representative- Outpatient Services

East Tennessee Behavioral Health•Knoxville, TN

4d•Onsite

About The Position

This role is responsible for expanding lines of service as defined by management by developing and retaining referrals from physicians and other key non-physician referral sources. The Business Development Representative will collaborate closely with hospital discharge planners, social workers, case managers, physicians, management, and education staff to generate referral sources. They will develop strong relationships with key referral sources, identify opportunities for partnering and growth, and manage leads from referral sources to ensure an efficient admissions process for clients. The role involves increasing the number of referral sources within a facility, coordinating with the clinical assessment team on referrals, and educating patients, families, the community, and other referral sources on the facility's programs, services, and amenities. Additionally, the representative will coordinate the completion of the admission process, travel frequently within the community, document referral sources, develop events and educational forums, maintain existing referral relationships, utilize analytic tools like Salesforce, represent the facility in professional forums, and create outreach initiatives for regular communication with referral sources.

Requirements

High school diploma or equivalent required.
Two or more years’ experience in sales and/or marketing required.
Must have and maintain a valid driver's license.

Nice To Haves

Bachelor's degree in Marketing or related health or social services field preferred.

Responsibilities

Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.
Develop strong relationships with key referral sources.
Identify opportunities for partnering and growth.
Manage leads from referral sources and ensure efficient admissions process for clients.
Increase the number of referral sources within a facility such as with physician, social workers and discharge planners.
Coordinate with clinical assessment team on referrals for admission based on the services provided by the facility.
Educate patients, families, community and other referral sources on programs, services and amenities provided within facility.
Coordinate the completion of admission process and ensure appropriate resources are obtained.
Travel frequently within community, scheduling meetings and developing contacts/referral sources.
Document referral sources within appropriate contact management system.
Develop events and educational forums that demonstrate programs and provide an opportunity to identify potential referral sources.
Maintain existing referral relationships.
Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.
Represent facility in professional forums and communicate mission in all outreach interactions.
Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.
Provide the facility or receiving team with appropriate information to facilitate admission when necessary.
Create outreach initiatives that will ensure regular communication with top referral sources through phone, email, e-blast, written notes, events, networking and other professional activities.
Perform other functions and tasks as assigned.