Service Dept. Business Development Rep

Hendrick Automotive Group•McKinney, TX

3d•Onsite

About The Position

The Service Department Business Development Representative at Honda Cars of McKinney is responsible for handling incoming phone calls, scheduling service appointments, and following up with customers. This role involves maintaining customer databases, responding to online inquiries, and coordinating with various departments to ensure customer satisfaction and efficient operations. The position requires strong communication and interpersonal skills, intermediate computer proficiency, and the ability to uphold the company's core values.

Requirements

High School Diploma or GED
Previous customer service and/or business development experience.
Ability to deliver superior customer satisfaction.
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

Valid Driver’s License

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
Maintain and update customer changes in database.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned