Service Dept. Business Development Rep

Hendrick•McKinney, TX

1d•Onsite

About The Position

The Service Dept. Business Development Representative is responsible for answering incoming phone calls, scheduling service appointments, re-scheduling no-show appointments, and following up with customers. This role involves maintaining and updating customer information in the database, responding to internet inquiries, and notifying relevant departments of scheduled appointments. The representative will also forward customer concerns to management and ensure customer satisfaction meets or exceeds company standards. The position requires maintaining an organized work area, participating in training, and adhering to all company policies and safety regulations.

Requirements

Previous customer service and/or business development experience.
Ability to deliver superior customer satisfaction.
Valid Driver’s License
Intermediate knowledge of Microsoft Office products.
Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Strong interpersonal skills.
Regular and predictable attendance.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to receive and communicate with customers courteously, efficiently, and professionally.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.

Nice To Haves

GED
High School Diploma
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
up to 3 years

Responsibilities

Answer all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Re-schedule “no-show” customer appointments.
Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
Schedule future contact as needed.
Maintain and update customer changes in database.
Respond to customer website request (internet inquiries).
Contact internet clients via e-mail and phone to schedule a service appointment.
Notify necessary departments to inform of appointments set.
Forward any customer concerns to the correct department Manager and follow-up.
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Maintains accurate timekeeping record in timekeeping system.
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned