Business Development and Relationship Manager - Gallo Mechanical Service

Gallo Mechanical•Charlotte, NC

About The Position

Gallo Mechanical Services is seeking a Business Development & Relationship Manager to sell services in its HVAC, Plumbing, and Controls portfolio. The role focuses on prospecting, qualifying, managing, upselling, and closing sales opportunities, while working directly with building owners and facilities directors to increase account penetration and customer retention. The manager serves as a consultative partner, proposing solutions to HVAC, plumbing, and controls system problems that account for financial and performance considerations. The position develops customer accounts by understanding customer needs, financial planning, and bid processes for projects, time-and-materials work, and maintenance. It also involves building and maintaining customer relationships, preparing service quotations, finalizing contracts, and following up throughout the sales cycle. The role gathers and reports market and competitor information, analyzes sales data, supports sales strategy development, and participates in business unit sales meetings. Gallo Mechanical Services describes itself as a locally owned family business with 80 years of history and a commitment to family, service, and performance. The company offers training, support, and career progression, along with a comprehensive benefits package.

Requirements

Minimum of 5 years of full-cycle solution sales experience.
Strong presentation skills and demonstrated experience pricing systems for customers.
Valid driver’s license held for at least 12 months, with no major or frequent traffic violations.
Customer-oriented and motivated, with excellent oral and written communication skills.
Strong leadership, problem-solving, and organizational skills, with the ability to prioritize and manage multiple tasks and deadlines.
Experience delivering service offerings and ability to keep abreast of technology trends and their application to real-world projects.
Formal presentation skills in both large- and small-group settings.
Strong negotiation skills and ability to influence and drive decisions to finalize sales.
Positive, friendly, and helpful attitude with customers, and sensitivity to their needs.
Excellent attendance and ability to meet deadlines.

Nice To Haves

Bachelor’s degree in engineering, business, or a related discipline.
Experience in HVAC, plumbing, and building automation systems, as well as related service agreements.

Responsibilities

Sell services within the Gallo Mechanical Services portfolio, including HVAC, plumbing, and controls.
Develop customer accounts based on an understanding of customer needs, financial planning, and project, time-and-materials, and maintenance bid processes.
Meet established sales quotas and revenue goals by selling, marketing, and promoting services to new customers and generating additional sales to existing customers.
Prospect for new accounts, follow up on sales leads, and maintain customer relationships within an assigned geographical territory or region.
Pursue customers and accounts using personal knowledge, internal specialists, vendor representatives, and other available sources.
Establish and maintain customer relationships; learn and evaluate customer operations to identify customer objectives, requirements, and preferences.
Work with sales support staff to establish customer communication pathways and identify sales opportunities.
Develop service quotations, finalize contracts, and provide ongoing follow-up through completion of the sales cycle.
Gather and report information to management about the company, competitors, pricing, products, and current and future market trends.
Assist management and vendors with planning, tracking, and implementing sales strategies and developing new markets.
Evaluate product and service marketability from the customer-needs perspective.
Produce sales reports by monitoring, analyzing, and communicating sales data.
Participate in business unit sales meetings and support teammates and the business unit by sharing best practices and embracing the company culture of family, service, and performance.

Benefits

Training, support, and career progression.
Company-paid medical insurance.
Dental insurance.
Vision insurance.
Voluntary life insurance.
Short-term disability insurance.
Accident insurance.
Critical illness insurance.
Team Incentive Program (TIP), allowing eligible employees to share in company financial success.
401(k) plan with a 5% company match.
Employee wellness resources.
PTO benefits.