Business Development Operations Coordinator

Frontline Performance Group•, (Multiple States)

2d•$48,000 - $55,000

About The Position

This role provides operational and administrative support to the Business Development Team and Customer Success Leadership. The primary goal is to maintain accurate customer information, support Salesforce administration, coordinate customer data within IN-Gauge, and assist with business development initiatives that contribute to company growth. The position aims to facilitate team activities by ensuring accurate data, streamlined internal processes, and timely operational support to maximize team performance and contribute to long-term customer success. The individual will serve as the first point of contact for prospects and clients and a principal source of information for the Business Development Team and Customer Success Leadership. A key responsibility is ensuring comprehensive and up-to-date knowledge of FPG’s unique selling points, features, amenities, services, and sales policies throughout the business development and customer success teams.

Requirements

3-5 years of experience working for Consulting/ training / SAAS companies in sales, business development, and/or client relationship management supporting sales teams to build and manage a sales pipeline.
Good communication skills, telephone skills, good email correspondence and presentation skills.
Excellent written and spoken English skills.
Bachelor’s Degree and/or equivalent education.
A high level of proficiency in MS Office applications and experience with CRM web-based systems, including Salesforce.
A positive team player with a high level of dedication.
Experience in administration and process support.
Strong time management skills.
Highly organized and detail-oriented with strong problem-solving skills.
Ability to work independently, manage multiple priorities, and demonstrate ownership of assigned responsibilities.
Demonstrated experience maintaining CRM data integrity and customer information.
Ability to prioritize competing deadlines in a fast-paced environment.
Strong cross-functional communication and collaboration skills.
Commitment to continuous process improvement and operational excellence.

Nice To Haves

Other languages have a distinct advantage.

Responsibilities

Provide operational and administrative support to the Business Development Team and Customer Success Leadership.
Maintain accurate customer information.
Support Salesforce administration.
Coordinate customer data within IN-Gauge.
Assist with business development initiatives that contribute to company growth.
Serve as the first point of contact for prospects and clients.
Ensure comprehensive and up-to-date knowledge of FPG’s unique selling points, features, amenities, services, and sales policies.
Calculate and present potential revenue analysis for hotels/groups for sales proposals.
Develop proposals/presentations for the business development team.
Support the business development team with product demonstrations.
Coordinate client meeting activity and develop client meeting materials for above property events.
Input and maintain prospect and customer information within Salesforce, ensuring data accuracy, completeness, and consistency.
Coordinate with Commercial Operations as needed.
Produce Salesforce, IN-Gauge, and Tableau reports, dashboards, and administration.
Work closely with the marketing department on lead generation activity, event management administration, and event attendance.
Ensure all sales promotional literature is current and updated.
Coordinate the sales team by managing schedules and their sales progress.
Support the sales team with travel planning and expense management.
Act as the go-to support team member at HQ for the Sales team.
Support Business Development activities through opportunity coordination, customer information management, and sales pipeline administration.
Maintain IN-Gauge client profiles, tenant mappings, and customer records.
Coordinate customer information updates related to PMS/POS transitions, ownership or management changes, rebranding efforts, and product additions.
Respond to internal requests for customer information, reporting, and account documentation.
Perform routine quarterly audits to ensure Salesforce and customer information remain accurate and current.
Identify opportunities to improve operational processes and internal efficiencies.
Proactively communicate project status, priorities, and potential risks to stakeholders.