Business Development & Operations Coordinator

Brighter Day Services • Towson, MD

9d • Hybrid

About The Position

Brighter Day Services (BDS) is a growing residential and commercial cleaning and property services company. This is the company's first part-time internal hire, serving as the operational backbone. The Business Development & Operations Coordinator (BDOC) is a hands-on role that encompasses customer communication, scheduling, dispatch, sales, and daily administration. The role reports directly to the CEO and collaborates with the leadership team to ensure smooth daily operations. It is ideal for someone who enjoys variety, ownership, and driving results.

Requirements

• Strong verbal and written communication skills
• Customer service experience, ideally in home services, cleaning, or a related field
• Highly organized with the ability to manage multiple priorities at once
• Comfortable learning and working in scheduling/dispatch software
• Self-starter who can work independently in a hybrid setup
• Sales aptitude, especially converting inbound leads into booked jobs
• Reliable transportation for occasional in-person work/meetings

Nice To Haves

• BookingKoala experience a plus

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Schedule estimates and services
• Dispatch contractors to jobs
• Follow up on incoming leads
• Close residential sales
• Support commercial sales opportunities
• Assist with recruiting cleaners and contractors
• Verify contractor documents and compliance
• Manage ongoing customer follow-up
• Maintain and update BookingKoala
• Manage RingCentral customer-facing communications
• Handle daily administrative operations for BDS

Benefits

• Unpaid sick time (accrued)
• A clear path to expanded hours and responsibility as Brighter Day Services grows

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed