Business Development Operations Analyst

Iridium Satellite•McLean, VA

2d•Hybrid

About The Position

Iridium is seeking a Business Development Operations Analyst to support the Government Positioning, Navigation, and Timing (PNT) business by maintaining accurate business development data, managing customer relationship management (CRM) processes, and providing visibility into the business development pipeline. This role serves as the operational backbone for the PNT Business Development team by ensuring customer, partner, and opportunity information remains current, actionable, and consistently managed within Microsoft Dynamics 365. In this role, you’ll work closely with Business Development leaders, provide support for pipeline reporting, opportunity tracking, executive reporting, and process standardization, enabling the team to focus on customer engagement and business growth.

Requirements

Bachelor's degree in Business, Marketing, Communications, Operations, Data Analytics, or a related field
Minimum of five (5) years of professional experience supporting business development operations, sales operations, CRM administration, pipeline management, revenue operations, or a related function
Experience maintaining CRM systems, managing opportunity pipelines, and supporting customer-facing or business development organizations
Experience developing reports, dashboards, metrics, and executive-level presentations
Experience coordinating activities across multiple stakeholders while managing competing priorities
Strong understanding of CRM best practices and pipeline management principles
Experience working with Microsoft Dynamics 365 or a comparable CRM platform
Demonstrated ability to maintain highly accurate business records with exceptional attention to detail
Strong analytical and organizational skills with the ability to monitor multiple opportunities, deadlines, and follow-up activities simultaneously
Ability to create meaningful reports, dashboards, and performance metrics for leadership
Strong written and verbal communication skills with the ability to document customer interactions and present information clearly
Ability to work independently while supporting multiple business development professionals
Ability to handle confidential customer, partner, and business information with discretion
Applicant must be a U.S. citizen to comply with U.S. government contract requirements.

Nice To Haves

Experience supporting defense, aerospace, telecommunications, government contracting, or other highly technical industries
Experience using Microsoft Dynamics 365 reporting capabilities, Power BI, SharePoint, or similar reporting and collaboration tools
Familiarity with government business development processes, capture management, or opportunity lifecycle management
Working knowledge of Positioning, Navigation, and Timing (PNT), Assured PNT (APNT), GPS technologies, or related defense capabilities

Responsibilities

Maintain accurate and complete customer relationship management (CRM) records within Microsoft Dynamics 365, including leads, contacts, accounts, opportunities, activities, and engagement history.
Support Business Development leaders by entering and updating opportunity information, tracking customer and partner engagements, and ensuring pipeline data remains current.
Administer and maintain the Government PNT business development pipeline, monitoring opportunity status, forecast timing, probability, customer segmentation, and next actions.
Develop and distribute recurring pipeline reports, dashboards, and executive summaries that provide visibility into business development performance and forecasted opportunities.
Coordinate follow-up activities by tracking action items, proposal milestones, conference leads, customer engagements, and partner interactions to ensure timely execution.
Monitor pipeline health by identifying incomplete records, stale opportunities, overdue actions, and data inconsistencies, partnering with Business Development leaders to resolve issues.
Standardize CRM processes and data management practices to improve reporting accuracy, forecasting consistency, and overall pipeline quality.
Track lead conversion metrics from conferences, marketing campaigns, partner engagements, and customer introductions to measure business development effectiveness.
Collaborate with cross-functional stakeholders to support business development operations and ensure leadership has timely access to accurate pipeline information.
Recommend and implement process improvements that enhance CRM utilization, reporting efficiency, and overall business development operations.