Business Development Manager

Property Law Firm CB LLP • Calgary, AB

16d • Onsite

About The Position

This role focuses on managing and growing existing client accounts in Calgary, emphasizing relationship building and client retention over aggressive upselling. The core philosophy is that client loyalty and satisfaction are paramount, achieved through consistent reliability, deep knowledge, and becoming indispensable to clients. The position requires a consultative approach, focusing on providing solutions, anticipating client needs, and ensuring a seamless experience. Success is measured by account quality, depth of service, client advocacy, and long-term retention, rather than transactional volume or activity logs. The company, Property Law, is a national residential real estate law firm that has built structured operations and a scalable service model, and this role is crucial for protecting and powering its growth.

Requirements

• Judgment: knowing when to push, when to solve, and where to invest energy.
• Consistency: showing up with the same high standards every day.
• Discipline: treating client health like a system, not a vibe.
• Think long-term, securing accounts for steady results over years.
• Naturally consultative approach, solving problems by asking better questions.
• Understand reputation and protect business continuity.
• Disciplined approach to running a structured, intentional account management cadence.
• Preference for depth over volume in managing accounts.
• Background in account management, customer success, or relationship-focused sales preferred.
• In-market presence in Calgary required.

Nice To Haves

• Real estate or legal operations experience is a strong plus.

Responsibilities

• Manage and grow existing client accounts in Calgary.
• Ensure clients have a seamless experience with the company's services.
• Embed with key clients, including partners and high-volume real estate professionals, to understand their needs and deepen trust.
• Design an account management cadence that does not feel like a sales pitch.
• Provide solutions and operational insights to clients.
• Anticipate bottlenecks before they impact the client.
• Create service touchpoints that add value.
• Focus on long-term client retention and preventing client churn.
• Track relationship depth, service satisfaction, and repeat business readiness.
• Become the obvious, permanent partner for clients.

Benefits

• Real ownership of critical revenue base.
• A model that respects the craft, with no pressure to force products or upsells.
• Clear metrics that measure account health, client retention, and net revenue retention.
• Opportunity to be part of a company that is scaling a national real estate law platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed