Business Development Manager

DSV•Calgary, AB

2d•Remote

About The Position

The Business Development Manager is responsible for achieving sales growth targets and executing strategic priorities while driving collaboration within the Canadian organization. This role involves maintaining existing or onboarding complex accounts aligned with DSV’s Sales Process, achieving sales plan objectives with assigned clients, new targets, and complex client prospects by selling DSV’s products and solutions. It ensures alignment across functional areas (Product, Sales, Operations) throughout all phases of the sales cycle and drives end-to-end and value-added solutions with sizeable potential.

Requirements

Education in supply chain logistics, international transportation, or a related field of study or equivalent work experience
Minimum 5 years of industry experience
Minimum 2 years of account management experience
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Be authentic, approachable, open, and honest
Understanding of business principles and language, incl. the fundamentals of finance and profitability
Business administration competence
Excellent Sales and negotiation skills
Act as a role model for DSV values and adhere to the Code of Conduct
English is the principal language for this position, additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft® Office Suite
Proficient in Customer Relationship Management tools (CRM)

Nice To Haves

CIFFA certificate, an asset
CargoWise experience, an asset

Responsibilities

Identifies new business opportunities through contact with prospective clients in the assigned market and for cross selling new services to existing clients.
Identifies market trends and competitive rate actions and communicates those trends to the product and management teams.
Exercises proactive solution development by creating and maintaining a client lifecycle program for his/her top clients.
Builds a solid understanding of target customers/assigned account base (contact, commodities/ trade lanes, type of business, contract information/exceptions, and service requirements).
Assists and facilitates in the preparation of RFQ’s, bids and understands pricing and cost components associated with proposed solutions.
Identifies the competitive service strengths and weaknesses of the company and makes recommendations for continuous improvement initiatives.
Provides weekly and monthly performance metrics to the sales administrator.
Performs for other duties including sales presentations, developing deliverables, coordinating implementation, creating and adding to existing marketing materials where appropriate.
Enters new customer data and other sales data for clients into CRM and maintains this information per DSV company policy.
Meets specific volume and revenue requirements for each product in the portfolio as designated by the General Manager, Sales.
Manages time and sales territory to be able to reach the desired number of sales calls, weekly basis ensuring maximum exposure to the market.
Ensures effective and timely responses to all sales leads/key correspondence within identified timelines.
Manages expenses and other company assets in accordance with DSV corporate guidelines.
Performs other duties as assigned by management.
Ensures full adherence to DSV Global Sales Process.
Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location.
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.