Business Development Manager - Merix - GTA North

MCAP•Toronto, ON

2d•Remote

About The Position

As a Business Development Manager at MCAP, you will be responsible for identifying, developing, and securing new business opportunities to drive revenue growth and expand market presence. You will leverage tools like Microsoft 365 and Salesforce to manage client relationships, track performance, and collaborate across departments. This role requires a strategic thinker with a strong sales acumen, excellent communication skills, and a passion for building long-term partnerships. The Business Development Manager will be accountable for annual achievement of specific targets set at the beginning of each fiscal year. The primary focus is on funded volume with additional secondary targets based on other business unit priorities as set by the VP, Sales (i.e. Funding Ratios). This role will work primarily out of a remote home office with travel required to broker offices and industry events. BDMs must possess a valid driver’s license at all times.

Requirements

Minimum 5 years sales experience – Financial Services preferred OR Minimum 2 years mortgage underwriting experience
Results oriented
Creative and innovative
Exceptional verbal and written communication skills
Excellent organizational and time-management skills
Excellent presentation skills – including virtual
Ability to build meaningful and trusting relationships internally and externally
Ability to multi-task in a fast-paced environment
Effective negotiation and conflict resolution skills
Strong analytical and problem-solving skills
Proficient with Microsoft 365 including Outlook and Teams
Tech savvy, including use of video for communication
Strong customer service skills
Self-driven, motivated with the ability to work independently and in a team environment
Carries out duties with integrity and takes responsibility for actions.
Thorough knowledge of mortgage broker network and emerging industry trends
Deep understanding of mortgage lending principles, including high-ratio, conventional, refinance, and purchase transactions
Ability to interpret and communicate policy changes to brokers clearly and accurately
Experience navigating underwriting guidelines and documentation requirements
Valid driver’s license

Nice To Haves

Accredited Mortgage Professional (AMP, preferred) or courses to satisfy provincial regulatory requirements

Responsibilities

Cultivate meaningful broker relationships through proactive support and communication
Work closely with marketing, product, and operations teams to align business development efforts with company objectives
Increase results with existing MERIX Mortgage Brokers
Identify new/potential Brokers/Brokerages
Engage brokers with professionalism and strategic dialogue focused on market trends and business opportunities
Use of agendas for scheduled meetings, accompanied with broker score card and co-agent reporting
Conduct 10 – 12 meetings per week, with a mix of face-to-face and virtual
Design and execute territory-specific marketing initiatives tailored to local broker needs, market dynamics, and MERIX priorities
Share relevant insights such as local housing trends, rate movement impacts, and “MERIX Did You Know?” updates to position MERIX as a strategic partner
Leverage Salesforce to track broker engagement, log outreach activities, and share timely, personalized updates
Represent MERIX at local industry events, networking sessions, and broker-hosted functions to build visibility and trust
Support brand presence at tradeshows by engaging attendees
Develop an annual strategic territory and account plan
Create a touch-point strategy to organize work week, meetings and presentations
Identify the Broker’s business style and personal attributes in order to foster a strong working relationship with MERIX
Follow up on leads in a timely manner in order to capitalize on the opportunity to increase our customer base
Update and maintain all broker information within Salesforce
Complete full Know Your Client (KYC) profiles for all Submission Agents within Salesforce
Assist in registration and changes of MERIX Broker/Brokerage profiles
Log all daily activity in Salesforce - maintaining minimum levels
Manage monthly expenses prudently to assist in growth of the business