BDC Manager - Hanover, Massachusetts, United States

Ocean Honda of Hanover • Hanover, MA

5d

About The Position

Victory Automotive Group is seeking an experienced, motivated, and energetic professional to manage its Business Development Center (BDC) Department. The Business Development Manager helps grow dealership business by responding to leads and developing customer relationships that promote sales. The role manages internet leads, inbound phone calls, customer retention, follow-up, and lead generation. The manager hires, trains, and monitors the team and may use technology to communicate with consumers through their preferred channels. The ideal candidate has experience in a large-volume dealership, supervisory or management experience, strong sales aptitude, and excellent communication and interpersonal skills. The listed duties describe the general nature of the position and may be supplemented by additional duties.

Requirements

• High school diploma or GED.
• Automotive BDC management experience.
• Automotive BDC or internet management experience.
• Experience supervising and managing staff.
• Strong computer and internet skills.
• Strong leadership and motivational skills.
• Highly professional and dependable.

Nice To Haves

• Basic knowledge of CRM systems, lead providers, and website backend tools.

Responsibilities

• Develop viable sales forecasts and associated sales strategies.
• Hire, train, and monitor team member performance.
• Help promote the dealership online through social media outlets.
• Assist sales staff in managing deals from start to finish.
• Respond to new leads and communicate effectively with customers within established time frames.
• Provide timely and accurate reports on sales activities as needed.
• Follow up with unsold customers to maximize sales opportunities.
• Maintain a sold-customer follow-up system to encourage repeat and referral business.
• Manage department activities, including internet leads, inbound phone calls, customer retention, follow-up, and lead generation.
• Perform other duties as assigned.

Benefits

• Competitive pay based on experience
• Medical benefits
• Paid vacation
• Holidays
• Professional workplace
• Non-smoking workplace
• Drug-free workplace
• Opportunity for advancement
• Direct deposit
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED