BDC Business Development Manager - White Plains, New York, United States

White Plains Honda•White Plains, NY

1d•Onsite

About The Position

The Automotive Customer Service BDC Manager is the direct Supervisor of the Automotive Customer Service BDC Consultant and is responsible for managing the BDC Consultants, ensuring that department metrics and goals are met in relation to customer contacts, appointments set, appointments show and sold. This role involves assisting in the generation of sales for vehicles, service, aftermarket products, and finance products, as well as training sales and BDC Consultants on e-Sales office functions. The manager must be proficient in customer communication via telephone and email, measure and maintain performance levels, compile reports, manage employee schedules, and monitor BDC Consultant performance for commissions and bonuses. Additionally, the role includes hiring, evaluating, managing, counseling, terminating, and disciplining BDC personnel, effectively utilizing CRM and Lead Management tools, installing processes, and training employees on sales processes, business philosophy, products, and office practices.

Requirements

Previous dealership experience required
Must have sales experience
Must have flexible availability
Skill in the use of personal computers and personal computer software packages, CRM, Internet, Outlook Email, MS Word, MS Excel and various other applications
Ability to work in call center environment
Ability to organize and handle multiple tasks with flexibility
Ability to thrive in a team environment and consistently display professional demeanor

Responsibilities

Ensure that department metrics and goals are met in relation to appointments set, appointments show and sold for Internet and Inbound phone leads
Maintain and increase ROI levels set by the company
Assist in the process of generating the sales of vehicles, service, aftermarket products and finance products
Assist in the training of sales and the BDC Consultants as it relates to the e-Sales office functions
Be proficient in dealing with customers via telephone and email
Measure and maintain performance levels set by the company
Compile all necessary reports on a timely basis
Manage employee schedules and time clock reporting for payroll
Measure, monitor and report all shows and sales (delivered) deals by the BDC Consultants for commissions and bonus
Hiring, evaluating, managing, counseling, terminating and disciplining of all BDC personnel
Effectively utilize CRM and Lead Management tools
Install processes and train employees
Be knowledgeable about sales process, business philosophy, and products
Knowledge of office practices and administrative procedures
Train staff all processes
Follow behavioral expectations consistent with the Company's visions/values