Business Development Manager

Kiln•Lehi, UT

13h

About The Position

Kiln is a flex-office and lifestyle brand that delivers an exceptional experience to elevate the performance and lifestyle of its members through an ecosystem of people, products, places, and spaces. Kiln opened its first two locations in 2018 in Salt Lake City and Lehi, Utah, and is rapidly expanding throughout the western United States. Kiln is pioneering the future of hybrid work within the niche of ‘flex-office’ in the broader commercial real estate sector. Our Core Values: Human at the core, Achieve & Celebrate Together, Thoughtful and with Purpose, Always Evolving, Nothing short of Extraordinary, Scrappy & Ingenious. Our Mission: Our mission is to change the world within the workplace, elevating the quality of life for our members and enabling teams to build in new and creative ways. Our community lifts individuals, facilitates learning, and is creating a collective that is capable of things we cannot imagine. The Business Development Manager is responsible for managing revenue performance across a portfolio of Kiln locations. This leader partners closely with site Community Teams to win new business, retain existing members, and drive upsell opportunities that maximize community-level profitability. This role drives regional growth by building strong relationships, expanding membership opportunities, and ensuring Kiln is recognized as the premium flex-office and community brand in each market. From onboarding new members to cultivating broker relationships and closing enterprise accounts, the Business Development Manager ensures a best-in-class experience while consistently meeting or exceeding revenue targets. Success in this role is measured by quarterly revenue quota attainment across supported communities, with a focus on driving each location to stabilized revenue as efficiently as possible.

Requirements

3 or more years of experience in business development, sales leadership, or multi-site revenue management
Proven success managing quotas and driving revenue growth across multiple locations or regions
Experience partnering with brokers, venture groups, or business associations
Familiarity with startup, technology, and business ecosystems
Exceptional communication, negotiation, and relationship-building skills
Strong organizational skills and CRM management experience (HubSpot preferred)
Collaborative, team-first mindset with the ability to coach and enable frontline teams
Passion for entrepreneurial communities, the future of work, and Kiln’s mission

Responsibilities

Manage quarterly revenue attainment across a portfolio of approximately 3 to 5 Kiln locations
Lead through a mix of dotted-line and direct reporting relationships
Partner with Community Directors, Managers, and Member Success teams to close new business
Retain and upsell existing members
Serve as a deal-support leader for complex or strategic opportunities
Partner with Community Teams to ensure a seamless and impactful onboarding experience
Support initiatives that strengthen retention and increase member lifetime value
Develop and manage strategic partnerships with universities, venture groups, and business associations
Build and maintain strong commercial broker relationships that generate high-quality referrals
Represent Kiln at local industry events and within the entrepreneurial ecosystem
Ensure CRM data integrity, accuracy, and completeness across all locations (HubSpot)
Monitor pipeline health, forecast revenue, and generate sales reporting
Collaborate cross-functionally with Marketing and Operations on campaigns, pricing, and product feedback