Business Development Manager I, II, or III

Astound Broadband•Chicago, IL

About The Position

Astound is hiring a Business Development Manager I, II, or III for the Chicago, Illinois greater market. The position negotiates Right of Entry and bulk agreements with condominium associations, property managers, property owners, and developers so Astound can provide residential internet, cable television, and phone services to multiple dwelling units. It also manages the existing bulk portfolio and negotiates renewals with current bulk customers. The role develops new building opportunities and strategic partnerships, supports market expansion, and coordinates with internal teams to assess and deploy leads. It manages opportunities through negotiation and supports building relations and customer support during customer retention. The position maintains accurate CRM records and paperwork, stays current on Astound products and market developments, and provides professional customer service. The posting describes compensation as a $60,000–$100,000 base salary, with targeted annual commissions of up to $70,000–$130,000 and uncapped commission potential.

Requirements

Three to five years of experience in outside sales or a customer service environment managing business accounts.
Account management experience is required.
Exceptional business acumen.
Strong written and verbal communication skills.
Ability to use Microsoft Office applications, including Word, Excel, and Outlook.
Ability to work with and manage CRM systems.
Ability to work independently with minimal supervision.
Excellent attention to detail and follow-through.
Strong discretion, including when handling confidential information.
Demonstrated expertise leading successful sales and/or market development organizations in technology businesses.
Ability to coordinate across broad teams, including marketing, operations, sales, and finance.
Proven ability to conduct complex contract negotiations.
Proven results developing a channel and exceeding sales organizational objectives.
Understanding of fiber-optic data and telecommunications solutions in the CLEC business.
Valid driver's license and a satisfactory driving record under the company's Vehicle Driving Policy.
High school diploma or equivalent.

Nice To Haves

Sales experience in real estate, telecommunications, or related industries.
Experience working with realtors and property management firms.
College degree in business, project management, or a related field.

Responsibilities

Negotiate new Right of Entry and bulk agreements with condominium associations, property managers, property owners, and developers.
Manage the existing bulk customer portfolio and negotiate renewal agreements.
Source leads for new-build opportunities and build relationships with real estate developers and property management firms.
Manage projects through the negotiation cycle and support building relations and customer support teams during the retention cycle.
Develop strategies to expand on-net commercial buildings in existing and new markets.
Identify and develop strategic, revenue-producing partnerships and alliances.
Evaluate and support business development opportunities identified by the Enterprise sales channel.
Develop market analyses and business cases for expansion opportunities.
Build relationships with strategic partners and organizations.
Coordinate with sales engineering and network deployment teams to ensure timely review, assessment, and deployment of leads.
Stay aware of new leads, market developments, and potential target buildings, including through business district walkthroughs, networking events, and knowledge of the territory’s MTU market.
Attend business and association functions in the territory, including some evening events.
Convey building lead information to support personnel and enter order information accurately within 24 hours.
Complete access agreement paperwork and arrange scheduled installations stipulated by engineering.
Complete paperwork and agreements accurately, legibly, and thoroughly.
Maintain current knowledge of Enterprise products, programming, promotional offers, technology, and deployment specifications.
Provide exceptional customer service.
Manage CRM systems, processes, and data quality; produce CRM reports as requested by management.
Maintain current sales funnel records, including notes, contact information, and activities.
Project a professional business manner and operate with a high degree of integrity.
Perform other duties as assigned.