Business Development Manager, Quality Improvement

American Heart Association • Dallas, TX

12d • Remote

About The Position

The American Heart Association is seeking a Healthcare Quality Improvement Business Development Manager to grow adoption and sales of its Quality Portfolio. The position can be home-based, preferably in the Eastern United States. The manager identifies and develops healthcare-system customers across an assigned territory, including hospitals, clinics, EMS organizations, post-acute care systems, payers, and state and local health departments. The role is accountable for annual strategic plans, sales and revenue goals, market penetration, account management, and contracting for products such as registries, quality-improvement collaboratives, systems of care, and certifications.

The manager prospects healthcare institutions, assesses customer needs, presents program features and value—including return on investment—and identifies cross-selling opportunities. The role also recruits and engages volunteers, develops partnerships, works with regional stakeholders on sales pipelines and recruitment, and ensures accounts meet contracting, compliance, and technology requirements. Travel may be required up to 20%, including overnight stays.

The American Heart Association describes its culture as focused on work-life harmonization and offers training and professional development resources, including Heart U. Compensation is listed at $68,300 to $100,000, commensurate with experience and potentially subject to geographic differentials. The position is incentive eligible, with potential earnings of up to 10% of base pay.

Requirements

• Bachelor’s degree or equivalent work experience.
• Three years of relevant experience.
• Experience with sales development or fundraising within the Association or a related nonprofit.
• A proven record of account management and sales success.
• Experience building and managing relationships with external alliances or partners.
• Experience identifying and building relationships with key volunteers in hospital or clinical settings.
• Ability to interact and engage with C-suite leaders, ideally in a hospital setting.
• Ability to implement effective business-to-business marketing and sales plans.
• Ability to work independently and manage multiple projects effectively in a fast-paced environment.
• Proven negotiation skills.
• Excellent written and oral communication skills.
• Ability to travel locally and stay overnight up to 20%.

Nice To Haves

• American Heart Association Quality Program sales experience.

Responsibilities

• Identify, build, and increase sales to healthcare systems in an assigned territory, including hospitals, clinics, EMS organizations, post-acute care systems, payers, and state and local Departments of Health.
• Achieve annual strategic plans and sales goals to increase market penetration for the Association’s Quality Portfolio.
• Promote adoption of quality-improvement products, including registries, QI collaboratives, systems of care, and certification products.
• Build a network of volunteers and partnerships to advance the organization’s mission.
• Prospect hospitals to identify customers, build relationships, determine customer needs, demonstrate product value, and oversee Get with The Guidelines and certification account management and contracting.
• Research and identify healthcare institutions to target and convert existing and new Quality Improvement Portfolio contract sales.
• Follow the territory sales plan by building relationships with hospitals, healthcare systems, outpatient clinics, and post-acute care facilities.
• Achieve revenue goals aligned with the suite of quality initiatives.
• Apply knowledge of the QORA program’s functionality, features, data requirements, security, and minimum technology standards when engaging new accounts.
• Present product features and benefits, including the return on investment of program participation, and identify cross-selling opportunities for other regional and national Association products, programs, and services.
• Recruit and engage volunteer leadership to champion QORA success.
• Collaborate with regional internal stakeholders to develop and plan the sales pipeline, account management, and site recruitment.
• Assess regional regulatory requirements and market-level systems-of-care activity to identify development opportunities.
• Ensure accounts comply with contracting processes and IT technology requirements for appropriate use of GWTG registries, certification products, and outpatient QI activities.
• Provide management with updates on leads and conversions for Quality Portfolio programs and products.
• Calculate and manage product and revenue sales goals using pricing models, multi-contract discounts, and bundling opportunities to grow the Quality Portfolio book of business.

Benefits

• Medical, dental, vision, disability, and life insurance.
• Retirement program with employer match and automatic contribution.
• Employee assistance program, employee wellness program, telemedicine, and medical consultation.
• Professional development through Employee Resource Groups, a mentoring program, and Heart U.
• Paid time off of at least 16 days per year for new employees, increasing with seniority.
• Twelve paid holidays each year, including several days off at the end of the year.
• Tuition assistance for education related to current duties, responsibilities, or potential future positions.
• Incentive opportunity with potential earnings up to 10% of base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level